Kerja Sepenuh Masa Customer Service Representative (Digital Payment Support), Gaji tinggi MYR 5,150 di ELB Group Federal Territory - Maukerja

Job Type: Contract (12 Months, Renewable)
Work Location: Mercu 2, Kuala Lumpur (On-site)
Working Days: 5 days per week, including weekends
Working Hours: Rotational Shifts (24-hour operational coverage)

Available Shifts:

• Shift 1: 6:30 AM – 4:00 PM
• Shift 2: 3:30 PM – 1:00 AM
• Shift 3: 12:30 AM – 10:00 AM
• Shift 4: 9:30 AM – 7:00 PM

Job Responsibilities:

• Respond to customer inquiries through live chat, phone calls and email.
• Provide assistance with account-related questions, payment inquiries and general service information.
• Assist customers with basic transaction status checks and service-related concerns.
• Guide customers through standard procedures and troubleshooting steps.
• Review customer concerns and provide appropriate solutions based on established procedures.
• Identify cases requiring further investigation and refer them to the relevant support teams.
• Meet operational performance targets, including response time, productivity and service quality.

Salary Package:

• Basic Salary: RM2,500 per month
• Fixed Allowance: RM100 per month
• Shift Allowance: RM400 for eligible PM shifts / RM550 for eligible overnight shifts
• Performance Incentive: Up to RM2,000 per month, subject to KPI achievement
• Annual Leave: Prorated (1 day, per month)
• Statutory Contributions: EPF, SOCSO and EIS

Job Requirements:

• Minimum 1–2 years of experience in Customer Service, Contact Centre or BPO operations.
• Experience in banking, financial services, digital payments or e-wallet operations is an added advantage.
• Good verbal and written communication skills in English and Bahasa Malaysia.
• Comfortable handling customer inquiries through multiple communication channels.
• Able to work in a fast-paced, target-driven environment.
• Willing to work rotational shifts, including overnight shifts, weekends and public holidays.

Hiring Process:

Candidates will be required to complete the following assessment stages:

• Online Interview
• Recorded Typing Test
• English and Bahasa Malaysia Language Assessment

Pay: RM2,500.00 - RM5,150.00 per month

Application Question(s):

• How long is your notice period?

Work Location: In person