Company Overview
CRUISE WONDERS PTE. LTD. specializes in cruise travel products and services, offering diverse global cruise routes. We deliver exceptional travel experiences and continue expanding our market with a professional, growth-oriented approach.
Job Summary
Join CRUISE WONDERS PTE. LTD. as a Full-Time Travel Consultant to provide expert cruise travel advice, manage sales transactions, and build strong customer relationships to support business growth.
Responsibilities
- Provide personalized cruise product recommendations and itinerary advice tailored to customers’ travel needs, budgets, and preferences
- Respond promptly to customer enquiries, prepare quotations, manage bookings, and complete sales transactions via WeChat, WhatsApp, email, and other online platforms
- Explain cruise itineraries, ship facilities, cabin categories, pricing, promotions, visa requirements, and travel arrangements clearly and accurately to customers
- Proactively follow up on prospective customers and sales leads to increase conversion rates and achieve sales targets
- Maintain comprehensive knowledge of the company’s cruise products and effectively communicate the features and benefits of various cruise lines and itineraries
- Develop and sustain relationships with individual customers, corporate clients, travel agencies, and industry partners to expand business opportunities
- Deliver professional and timely pre-sales and after-sales support to build and maintain strong customer relationships
- Assist customers with post-booking processes including payments, document submission, itinerary changes, and related arrangements
- Support company product promotions, customer events, and business development initiatives
Required competencies and certifications
- Minimum two years of experience in cruise product sales
- Fluent in spoken and written English to communicate effectively with customers and cruise line representatives
- Familiarity with major cruise lines, itineraries, cabin categories, booking procedures, and sales policies
- Strong sales skills including customer needs assessment, product recommendation, customer acquisition, sales follow-up, and deal closing
- Ability to independently manage customer relationships and provide consistent after-sales service
- Proactive, responsible, self-motivated, and results-oriented work approach
- Ability to manage multiple tasks and handle customer enquiries and bookings efficiently
Preferred competencies and qualifications
- Previous experience with a travel agency, cruise line, or cruise sales platform
Other Information
Benefits
- Competitive remuneration package
- Performance-based incentives and career development opportunities
- Structured cruise product and sales training
- Opportunities to work with multiple international cruise lines and diverse cruise itineraries
- Stable, professional, and growth-oriented working environment
- Clear career progression and advancement opportunities
How to Apply Please send your resume to: ************* Use the email subject line: Application for Full-Time Travel Consultant – Your Name