Kerja Sepenuh Masa, High Touch Engineer (HTE) di CLPS Global - Maukerja

Job Title: High Touch Engineer (HTE)

Location: Singapore

Experience: 5+ Years

Job Description:

We are looking for an experienced High Touch Engineer to provide advanced technical support for Cisco network infrastructure and enterprise customers . The role involves troubleshooting complex network issues, ensuring high availability, driving root-cause analysis, and delivering excellent customer support.

Key Responsibilities:

• Diagnose and resolve complex network issues across enterprise environments.
• Act as the primary technical escalation point and drive Root Cause Analysis (RCA).
• Support Cisco networking technologies, ensuring optimal network performance and availability.
• Participate in customer case reviews, technical discussions, and Quarterly Business Reviews (QBRs).
• Provide technical guidance, product training, and support to customers and internal teams.
• Maintain accurate technical documentation and configuration records.

Mandatory Skills & Requirements:

• 5+ years of experience in enterprise networking and technical support.
• Strong troubleshooting and RCA skills in large-scale network environments.
• Hands-on experience with Cisco networking technologies and products.
• Strong knowledge of Enterprise Networking, Routing, Switching and Network Infrastructure.
• Excellent customer communication and stakeholder management skills.
• Bachelor's degree in Computer Science, IT, or a related field.

Preferred Skills:

• Cisco CCNP / CCIE certification.
• Knowledge of Cisco SD-WAN, Wireless, Data Center, ACI and Security technologies.
• Experience handling enterprise customers and critical network escalations.
• Ability to work independently in a fast-paced support environment.