Kerja Sepenuh Masa, CX One Engineer di SRKay Consulting Group Federal Territory - Maukerja

Minimum of 3 years of experience in a Technical/Service role in software, telecommunications, contact center.

Minimum of 1 year of experience working in Nice CXone Studio.

Nice CXone Studio, DFO channels (Chat, SMS, Email, Social Messaging, and Chatbot)

Working knowledge of RESTful / SOAP API, Object-Oriented Analysis / Object-Oriented Design methodologies.

Integration knowledge of Nice CXOne supported systems such as Microsoft dynamics and Amelia.

Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment.

Platform experience with leading collaboration technologies and certifications are a plus.

Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations.

Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations

Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.

Excellent written/verbal skills; ability to effectively communicate is required.

Experience in understanding and communicating technical concepts to a non-technical audience.

Bachelor’s degree or equivalent work experience recommended.

Strong background with NICE CXOne implementations ACD, IVR, WFM, including integrations with external platforms.

Experience in understanding and communicating technical concepts to a non-technical audience.