- Bukit Timah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Learning - Development Manager, Gaji tinggi SGD 8,000 di Como Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
We are looking for an experienced L&D professional to lead training and service excellence across our outlets. The role designs blended learning programmes, owns brand-aligned SOPs, coaches managers to build training capability, and uses guest and operational data to raise service standards consistently across sites and brands.
Key Responsibilities:
Learning & Development
Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
Conduct training needs analysis using guest insights, audits, and operational performance trends.
Develop digital learning modules, training guides, and blended-learning tools to support continuous development.
Service Excellence & Brand Standards
Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
Conduct regular site visits, service observations, and training audits to ensure consistent execution.
Implement mystery audits and performance assessments to measure guest experience quality.
Lead service refreshers, new product rollouts, and brand experience training.
Operational Partnership
Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
Provide coaching to managers to build internal training capability and support a strong learning culture.
Ensure training content meets safety, hygiene, and regulatory standards.
Reporting & Documentation
Maintain accurate training records, attendance, assessments, and progress tracking.
Present monthly training insights, key metrics, and recommendations to senior management.
Requirements:
Minimum 7 years' experience in Learning & Development, Training, or Organisational Development within the hospitality or premium lifestyle industry.
Proven experience developing
leadership programmes
and coaching managers across operational teams.
Strong
stakeholder management
skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
Experience supporting multi-site or multi-brand operations is highly preferred.
Strong understanding of food & beverage operations, guest experience, luxury service standards, and operational excellence.
Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
Experience developing digital learning content and blended learning programmes.
Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.
Club 21
is a leading luxury brand retailer and it’s heritage is in building new markets for brand owners. Today, we manage more than 30 luxury brands and operate more than 210 stores worldwide.
Our brand's portfolio includes:
Alexander Wang, Bao Bao, Comme des Garçons, Bonpoint, Club 21b, Club 21 Men, Calvin Klein, Dries Van Noten, Issey Miyake, Jil Sander, Kids 21, Zimmermann, Marni, Mulberry, Paul Smith, Thom Browne and many more.
Why Join us? For a rewarding career and branded employee work experience.
Would you like to be part of something inspirational? Can you help us bring our brand values to life? Club 21 provides knowledgeable and insightful service. We select the best of global style to ensure that our clients can cultivate their own. We are looking for people to join a team striving to achieve these aims and values every day.
If you are committed to your career, self-motivated, and are prepared to deliver a rewarding experience to our clients, ensuring that they return again and again, then Club 21 has a position for you.
We ensure that you receive quality training, the opportunity to work with some of the world's most prestigious luxury fashion brands and, above all, the opportunity to be a part of something truly inspirational.
Club 21 Lifestyle Benefits
Various Types of Leaves
Medical Benefits, Insurance Coverage & Dental Benefit
Career Development Programmes
Staff Discounts (over 70 boutiques islandwide)
Corporate Discounts - Hotels, F&B, Beauty, Yoga & more!
Fun Communities
Key Responsibilities:
Learning & Development
Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
Conduct training needs analysis using guest insights, audits, and operational performance trends.
Develop digital learning modules, training guides, and blended-learning tools to support continuous development.
Service Excellence & Brand Standards
Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
Conduct regular site visits, service observations, and training audits to ensure consistent execution.
Implement mystery audits and performance assessments to measure guest experience quality.
Lead service refreshers, new product rollouts, and brand experience training.
Operational Partnership
Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
Provide coaching to managers to build internal training capability and support a strong learning culture.
Ensure training content meets safety, hygiene, and regulatory standards.
Reporting & Documentation
Maintain accurate training records, attendance, assessments, and progress tracking.
Present monthly training insights, key metrics, and recommendations to senior management.
Requirements:
Minimum 7 years' experience in Learning & Development, Training, or Organisational Development within the hospitality or premium lifestyle industry.
Proven experience developing
leadership programmes
and coaching managers across operational teams.
Strong
stakeholder management
skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
Experience supporting multi-site or multi-brand operations is highly preferred.
Strong understanding of food & beverage operations, guest experience, luxury service standards, and operational excellence.
Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
Experience developing digital learning content and blended learning programmes.
Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.
Club 21
is a leading luxury brand retailer and it’s heritage is in building new markets for brand owners. Today, we manage more than 30 luxury brands and operate more than 210 stores worldwide.
Our brand's portfolio includes:
Alexander Wang, Bao Bao, Comme des Garçons, Bonpoint, Club 21b, Club 21 Men, Calvin Klein, Dries Van Noten, Issey Miyake, Jil Sander, Kids 21, Zimmermann, Marni, Mulberry, Paul Smith, Thom Browne and many more.
Why Join us? For a rewarding career and branded employee work experience.
Would you like to be part of something inspirational? Can you help us bring our brand values to life? Club 21 provides knowledgeable and insightful service. We select the best of global style to ensure that our clients can cultivate their own. We are looking for people to join a team striving to achieve these aims and values every day.
If you are committed to your career, self-motivated, and are prepared to deliver a rewarding experience to our clients, ensuring that they return again and again, then Club 21 has a position for you.
We ensure that you receive quality training, the opportunity to work with some of the world's most prestigious luxury fashion brands and, above all, the opportunity to be a part of something truly inspirational.
Club 21 Lifestyle Benefits
Various Types of Leaves
Medical Benefits, Insurance Coverage & Dental Benefit
Career Development Programmes
Staff Discounts (over 70 boutiques islandwide)
Corporate Discounts - Hotels, F&B, Beauty, Yoga & more!
Fun Communities
Peringatan Penting
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