- Singapore
Kerja Sepenuh Masa Guest Relations Officer, Gaji tinggi SGD 2,900 di Carlton City Hotel - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Role
This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge.
Job Responsibilities
1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods.
2. Provides feedback to Management on the established guests’ preferences and ensure a high return percentage on return guest’s ratio.
3. Train and guide junior staff and monitor their performance
4. Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
5. Performs cashiering duties.
6. Performs room blocking and issuance of room keys.
7. Handle guest inquiries and requests, both in person and over the phone.
8. Provide information about hotel services, amenities, and local attractions.
9. Performs blocking of rooms.
10. Coordinates with Housekeeping team on room status.
11. Responsible for updating of guest data and other information in the Opera PMS system.
12. Upsells hotel room whenever possible.
13. Handles guest complaints/feedback in the absence of the supervisor.
14. Handles other front office duties as and when assigned by supervisor/manager.
15. Train and assist in other sections operation, when necessary.
16. Promote positive TripAdvisor reviews.
17. Maintain a positive attitude and promote a team environment.
18. Encourage a fun and inclusive environment, creating an atmosphere where everyone feels valued.
Requirements
Minimum 2 years’ experience in same capacity
Proficient in MS Word, Excel and PowerPoint applications
Basic knowledge of computer application
Knowledge of Opera PMS
CARLTON CITY HOTEL SINGAPORE
is situated in the historical district of Tanjong Pagar along the fringes of Chinatown and Raffles Place and within the Central Business District. Positioned as an International Business Hotel, Carlton City is attuned to the needs of the well-travelled guests with a taste for style and comfort. Tech-savvy guests can also enjoy a high degree of accessibility with integrated Wi-Fi connectivity throughout the hotel. Designed by the reputed
Hi
rsch Bedner Associates, Carlton City is the second property of the Carlton brand. Timeless and contemporary, Carlton City is a business hotel that reflects the same sense of tradition and excellence that is exemplified by the first hotel.
This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge.
Job Responsibilities
1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods.
2. Provides feedback to Management on the established guests’ preferences and ensure a high return percentage on return guest’s ratio.
3. Train and guide junior staff and monitor their performance
4. Greet guests warmly upon arrival and ensure a smooth check-in/check-out process.
5. Performs cashiering duties.
6. Performs room blocking and issuance of room keys.
7. Handle guest inquiries and requests, both in person and over the phone.
8. Provide information about hotel services, amenities, and local attractions.
9. Performs blocking of rooms.
10. Coordinates with Housekeeping team on room status.
11. Responsible for updating of guest data and other information in the Opera PMS system.
12. Upsells hotel room whenever possible.
13. Handles guest complaints/feedback in the absence of the supervisor.
14. Handles other front office duties as and when assigned by supervisor/manager.
15. Train and assist in other sections operation, when necessary.
16. Promote positive TripAdvisor reviews.
17. Maintain a positive attitude and promote a team environment.
18. Encourage a fun and inclusive environment, creating an atmosphere where everyone feels valued.
Requirements
Minimum 2 years’ experience in same capacity
Proficient in MS Word, Excel and PowerPoint applications
Basic knowledge of computer application
Knowledge of Opera PMS
CARLTON CITY HOTEL SINGAPORE
is situated in the historical district of Tanjong Pagar along the fringes of Chinatown and Raffles Place and within the Central Business District. Positioned as an International Business Hotel, Carlton City is attuned to the needs of the well-travelled guests with a taste for style and comfort. Tech-savvy guests can also enjoy a high degree of accessibility with integrated Wi-Fi connectivity throughout the hotel. Designed by the reputed
Hi
rsch Bedner Associates, Carlton City is the second property of the Carlton brand. Timeless and contemporary, Carlton City is a business hotel that reflects the same sense of tradition and excellence that is exemplified by the first hotel.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut