Kerja Sepenuh Masa, Assistant Customer Service Executive di Mitsubishi Electric - Maukerja

Job Description

The Role

We are seeking a highly motivated and customer-oriented individual to join our team as a Assistant Customer Service Executive. The individual will be the first point of contact for our customers, offering exceptional service across a range of service operations, administrative tasks, and customer relations functions. You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.

Your Key Responsibilities

• Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
• Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
• Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
• Manage and maintain customer and vendor database (entities, clients, partners etc).
• Attend to walk-in customers for repairs, enquiries, appointment scheduling, process job orders.
• Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.
• Verify cash transactions and manage accounts receivable on daily basis.
• Process Job order listing reporting, daily and monthly sales reports.
• Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).

Your Skills

• Proficient in MS office (MS Office applications, Outlook, Email).
• Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
• Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
• Effective communication skills.
• Team-oriented with a collaborative approach to solving problem.

Your Profile

• Diploma in Business Administration or relevant business-related disciplines.
• Preferably with 1 year of customer service, call centre or operations/ administrative experience.

If you are excited about working with us and have most of the skills or experience we are looking for, please go ahead and apply. You could be the one we need!