Kerja Sepenuh Masa, Junior Desktop Support Administrator di Tata Consultancy Services Federal Territory - Maukerja

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role: Junior Desktop Support Administrator

Location: Malaysia

Technical Skills:

• Tier 1 Helpdesk Support: Serve as the initial point of contact for end-users
• reporting technical issues via the ticketing system, email, or walk-ups.
• Hardware & Software Deployment: Configure, install, and troubleshoot desktops,
• laptops, monitors, IP phones, and peripherals.
• Access Management: Assist with user onboarding and offboarding, including
• creating accounts, resetting passwords, and managing access permissions (Active
• Directory/ Entra ID).
• Incident Tracking: Accurately log, update, and resolve support requests within the
• IT Service Management (ITSM) platform, ensuring timely communication with users.
• System Maintenance: Perform routine updates, software patches, and basic
• diagnostic tests on employee workstations (Windows and macOS).
• Basic Networking: Troubleshoot fundamental network connectivity issues,
• including Wi-Fi, LAN, and VPN connections.
• Asset Management: Maintain accurate inventory records of IT hardware,
• equipment, and software licenses.

Required Qualifications:

• Education: Associate's or bachelor's degree in information technology, Computer
• Science, or a related field (or equivalent practical experience).
• Experience: 1–3 years of experience in an IT Helpdesk, Desktop Support, or
• technical customer service role.

Technical Skills:

• Working knowledge of Windows 10/11 and macOS operating systems.
• Familiarity with standard productivity suites (Microsoft Office 365).
• Basic understanding of fundamental networking concepts (TCP/IP, DNS, DHCP).

Soft Skills:

• Strong verbal and written communication skills with the ability to explain
• technical concepts to non-technical staff.
• Excellent problem-solving abilities and a strong customer service mindset.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.