Kerja Sepenuh Masa, Account Management Team Lead di OOm Singapore - Maukerja

About the role

The Account Management Team Lead is responsible for managing a portfolio of clients and driving revenue growth through a team of account managers. You will not handle accounts directly, but will instead focus on performance management, leadership and coaching to make sure that the account managers under your leadership are meeting the expectations of their role.

Key responsibilities

Leadership and team management

• Provide direct leadership and coach team members in their individual areas of weaknesses, stepping in to support when necessary
• Conduct regular team meetings and 1:1s to review accounts, give feedback, and guide improvement
• Handle escalations, supporting team members in difficult situations and conversations and stepping in where stabilisation, additional guidance or experience is needed/
• Raise the overall standard of the team over time and surface hiring needs early based on gaps in the team
• Maintain discipline and consistency
• Develop training materials, SOPs, and frameworks to strengthen team capability

Own team performance and outcomes

Be accountable for the overall performance of the team, ensuring that:

• Account managers are able to accurately diagnose problems, spot opportunities and risks, provide sound hypotheses and clearly direct internal execution to drive business outcomes
• Renewal forecasts are accurate and up-to-date retention and growth rates are healthy and client satisfaction is high
• Account managers are able to advise clients credibly across multiple digital channels at a broad and strategic level, and that they are continuously building breadth of knowledge across channels, industries, and AI-enabled ways of working
• Day-to-day execution and cross-functional collaboration is happening without hiccups

Requirements

• 4–6 years of experience in account management, client servicing, or a related field
• 1-2 years of experience in leadership positions
• Background in digital marketing (degree or relevant working experience)
• Strong communication skills with the ability to engage and influence
• Demonstrated track record in driving portfolio growth and retention
• Good business acumen with the ability to understand client objectives
• Hands-on experience with Google and/or Meta platforms is a plus
• Prior agency experience is a plus