Kerja Sepenuh Masa, Finance Operations Senior Manager di BTI Executive Search Federal Territory - Maukerja

1. Finance Operations Leadership & Governance

• Provide leadership across Finance Operations, translating service priorities into clear operating plans, governance routines and measurable outcomes.
• Own end-to-end service performance across multiple finance operations workstreams, ensuring delivery against SLAs, KPIs, controls, quality standards and stakeholder expectations.
• Establish operational governance forums, performance reviews and escalation channels to ensure risks, aged items, exceptions and service issues are proactively managed.
• Act as senior escalation point for complex operational issues, cross-functional dependencies and matters requiring management judgement or stakeholder alignment.
• Provide insight and recommendations to the Finance Operations Service Lead on service performance, resource priorities, risk areas and transformation opportunities.

2. Accounts Payable (AP) – Senior Oversight

• Own the AP operating model and ensure invoice processing, payment execution, vendor maintenance and exception handling are delivered with strong controls and service discipline.
• Provide oversight of payment governance, approval controls, blocked invoices, AP aging and exception management to minimize financial, operational and reputational risk.
• Partner with Procurement, Business Units, Tax, Treasury and Finance stakeholders to resolve systemic issues and improve upstream process quality.
• Drive performance conversations on invoice accuracy, payment timeliness, vendor experience and aged item reduction, with corrective actions where required.

Key Deliverables

• Sustained AP service performance and control compliance
• Reduced aged, blocked and exception items
• Effective payment governance and audit readiness

3. Travel & Expense (T&E)

• Provide senior oversight of T&E operations, ensuring employee reimbursements, corporate card activities and policy exceptions are managed consistently and transparently.
• Strengthen policy compliance, exception governance and employee experience through clear controls, communication and stakeholder engagement.
• Identify recurring claim issues, policy gaps and process inefficiencies, and drive corrective actions with relevant stakeholders.

Key Deliverables

• Improved T&E compliance and service quality
• Reduced recurring policy exceptions
• Strong employee and stakeholder experience

4. Intercompany Accounting

• Own governance over intercompany reconciliation, confirmation, settlement and aged balance resolution across relevant entities and counterparties.
• Lead senior stakeholder engagement with local, regional and global finance teams to resolve complex mismatches and recurring intercompany issues.
• Ensure intercompany activities support accurate reporting, elimination requirements, transfer pricing documentation and close timelines.

Key Deliverables

• Timely intercompany close and reconciliation completion
• Reduced aged intercompany differences
• Improved governance over recurring mismatches

5. Fixed Asset Accounting

• Provide senior oversight of fixed asset accounting, ensuring capitalization, transfers, disposals, depreciation and register integrity are governed effectively.
• Partner with Finance, Business Units and asset owners to strengthen capital expenditure governance, asset verification and financial reporting quality.
• Ensure compliance with accounting standards, company policy and audit requirements for asset-related activities.

Key Deliverables

• Accurate and complete fixed asset register
• Strong capital expenditure and asset governance
• Timely depreciation and reporting support

6. Lease Accounting

• Oversee lease accounting governance and ensure compliance with IFRS 16 / MFRS 16 requirements across lease recognition, modifications, reassessments and reporting.
• Ensure lease data completeness, accuracy and alignment with reporting, close and audit requirements.
• Provide senior review and challenge over complex lease matters, accounting judgements and recurring data quality issues.

Key Deliverables

• Lease accounting compliance and reporting accuracy
• Timely close support and reconciliations
• Resolved lease data and control exceptions

7. Bank Reconciliation

• Lead bank reconciliation governance across entities and accounts, ensuring full reconciliation coverage, timely completion and effective oversight of reconciling items.
• Ensure aged reconciling items are investigated, escalated and resolved with clear ownership, minimizing operational, financial and compliance risks.
• Strengthen reconciliation controls, audit evidence and management reporting to provide transparency over cash-related exceptions and risks.

Key Deliverables

• 100% monthly reconciliation completion within close timelines
• Clear visibility and reduction of aged reconciling items
• Robust reconciliation controls and audit readiness

8. Oracle Master Data Maintenance

• Provide senior oversight of Oracle master data maintenance activities, ensuring supplier, customer, employee, banking, and other finance master data are created, updated and maintained accurately and timely.
• Strengthen governance over master data change requests, approvals, segregation of duties, data validation, documentation and audit evidence.
• Partner with Finance, Procurement, Business Units, IT and control teams to resolve master data issues, improve upstream request quality and reduce recurring data defects.
• Monitor master data quality, aging, exceptions and control breaches, ensuring timely remediation and continuous improvement of Oracle data integrity.

Key Deliverables

• Accurate and timely Oracle master data creation and maintenance
• Strong master data governance, approval controls and audit readiness
• Reduced master data defects, exceptions and recurring data quality issues

9. Controls, Risk & Compliance

• Own the Finance Operations control environment, ensuring controls are embedded, evidenced, monitored and continuously strengthened.
• Provide senior oversight of audit readiness, SOX/internal control testing, segregation of duties and remediation of control gaps.
• Identify emerging operational risks and lead mitigation plans across processes, systems, people and third-party touchpoints.
• Ensure compliance with accounting standards, company policies, tax requirements, regulatory expectations and service governance requirements.

10. Continuous Improvement, Automation & Transformation

• Set the continuous improvement agenda for Finance Operations, prioritizing initiatives that improve quality, cycle time, control effectiveness and stakeholder experience.
• Sponsor automation, standardization, workflow enhancement and knowledge management initiatives across finance operations workstreams.
• Lead root cause analysis of recurring service issues and drive sustainable corrective actions across process, system and stakeholder touchpoints.
• Support transitions, migrations, operating model changes and process transformation projects with clear governance and adoption plans.

11. Stakeholder Management & Business Partnership

• Build trusted relationships with Finance, Procurement, Business Units, regional teams, auditors and other key stakeholders to ensure service alignment and timely issue resolution.
• Represent Finance Operations in senior stakeholder discussions, service reviews, governance meetings and transformation forums.
• Communicate performance insights, risks, decisions required and improvement plans in a clear, commercially aware and action-oriented manner.

12. People Leadership & Capability Building

• Lead, coach and develop managers and finance professionals, building leadership bench strength, technical capability and service excellence mindset.
• Set clear expectations, performance standards and development priorities aligned to service outcomes and organizational goals.
• Drive succession planning, cross-skilling, workforce planning and knowledge continuity across Finance Operations.
• Create a culture of accountability, collaboration, continuous improvement and customer-focused delivery across the team.

Minimum Job Requirement

• Bachelor's Degree in Accounting, Finance or related discipline.
• Professional qualification such as ACCA, CPA, ICAEW, CIMA, CA or equivalent is preferred.

Experience

• Minimum 10–12 years of relevant experience in finance operations, shared services, accounting operations or controllership support, including responsibility for multiple finance operations workstreams.
• At least 5 years of people leadership experience, including leading managers or senior team leads, developing capability and managing performance across a sizeable operations team.
• Proven experience owning service delivery outcomes, operational governance, complex escalations, audit readiness, risk mitigation and stakeholder management in a high-volume environment.
• Strong working knowledge of ERP, workflow and reporting systems such as Oracle, Coupa, Workday, OneStream or equivalent, including Oracle master data maintenance and experience supporting automation or transformation initiatives.

Technical & Leadership Competencies

• Finance operations governance and shared services leadership
• Accounts Payable, Travel & Expense, Intercompany, Fixed Asset, Lease Accounting and Bank Reconciliation oversight
• Controls, audit readiness, SOX/internal control compliance and operational risk management
• Oracle master data maintenance governance, data quality management and control compliance
• Service performance management, SLA/KPI governance and management reporting
• Senior stakeholder management, influencing and escalation leadership
• Continuous improvement, automation, transformation and change adoption
• People leadership, coaching, succession planning and workforce capability building

• Demonstrates senior ownership of service delivery outcomes, control environment, risk management and stakeholder confidence.
• Able to operate with limited supervision, make sound judgement calls, prioritize competing demands and escalate strategically when required.
• Strong ability to influence cross-functional stakeholders and resolve complex issues across Finance, Procurement, Business Units, regional teams and external parties.
• Strong understanding of finance operations controls, audit evidence, segregation of duties, regulatory expectations and compliance requirements.
• Comfortable leading in a shared services environment with high transaction volumes, multiple entities, competing priorities and evolving stakeholder expectations.
• Strong executive communication, analytical thinking, problem-solving, coaching, change leadership and continuous improvement skills.
• Able to build team capability, strengthen succession pipeline and sustain a culture of accountability, service excellence and continuous improvement.

• Finance Operations services are delivered with clear senior ownership, strong governance and sustained achievement of agreed SLAs, KPIs and quality expectations.
• Operational risks, aged items, exceptions and complex escalations are proactively identified, governed and resolved with appropriate stakeholder alignment.
• AP, T&E, Intercompany, Fixed Asset, Lease Accounting, Bank Reconciliation, Oracle master data maintenance and Finance Query Management processes operate with robust controls, audit readiness and timely issue resolution.
• Stakeholders experience consistent, transparent and professional service delivery supported by actionable performance insights and clear communication.
• Continuous improvement, standardization, automation and transformation initiatives deliver measurable improvements in cycle time, quality, control effectiveness and stakeholder experience.
• Finance Operations teams demonstrate stronger capability, accountability, succession readiness and leadership depth under the Senior Manager’s direction.