jobs in National University Hospital

Kerja Sepenuh Masa, Patient Service Associate, Specialist Outpatient Clinic* di National University Hospital - Maukerja

Patient Service Associate, Specialist Outpatient Clinic*

National University Hospital

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Job Purpose

  • To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all internal and external customer/patients.
  • With the key aim to provide excellence patient care and satisfaction.


Duties and Responsibilities

  • Primary Duties and Responsibilities
    • Incredible care for patients:
      • Practice NUH Service Acts – “G.O.O.D” to enquiries from patients and/or NOK.
      • Ensure compliance to SOC Operations Standards
      • Handle patient feedback and ensure timely escalation to Service Team Leader / Service Executive whenever necessary.
    • Counter assistant
      • Perform registration and screening of patients, with accuracy and no data breach.
      • Ensure accurate billing and timely collection of payment on the same day.
      • Ensure compliance to clinic facilities readiness, e.g. Patient waiting area and self-service kiosks
      • Ensure clinic is ready to serve its first patient 15 minutes before scheduled appointment time.
    • Room assistant
      • Assist clinicians and/or therapists for a smooth clinic consultation.
      • Ensure proper care and coordination and coordinate first/follow-up appointments for patients.
      • Manage wait time and keep patient updated in a timely manner.
      • Monitor and clear EPIC workqueue on same workday.
    • Incredible care for staff:
      • Be ready for deployment across all clinics.
    • Create our future:
      • Engage patient on the use of kiosks and NUHS mobile application.
      • Adhere to clinic/department and hospital policy and procedure (e.g.: SOP)
  • Secondary Duties and Responsibilities
    • Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive (e.g.: admin support duties, statistics etc.).
    • Participate in quality improvement project (e.g.: 6S, RIE, service improvement project).
Job Specification/ Requirements

  • Minimum “N” level holder with relevant healthcare experience.
  • Healthcare or service or related industry is preferred.
  • Proficient in computer skills.
  • Team player with good communication and interpersonal skills.
  • Able to multitask and work in a fast-paced environment.

Peringatan Penting

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