Kerja Sepenuh Masa, Senior Business Analyst di HFG Insurance Recruitment Federal Territory - Maukerja

JD - Senior Business Analyst (Insurance Sales and Servicing)

Role Summary

We are looking for a self-driven Business Analyst with a strong understanding of the end-to-end insurance sales lifecycle. The role requires an individual contributor who can independently own requirements end to end, work closely with business and technology stakeholders, and ensure high-quality delivery aligned to business outcomes.

Key Responsibilities:

Business Analysis & Delivery

• Independently drive end-to-end business analysis activities including requirement elicitation, analysis, documentation, validation, and sign-off.
• Understand and translate insurance sales processes such as new product launches, lead management, proposal, underwriting, issuance, commissions, endorsements, and policy servicing into clear functional requirements.
• Prepare user stories, acceptance criteria, and process flows.
• Act as the functional single point of ownership for assigned scope and features from initiation to production rollout.

Stakeholder Management

• Work closely with business users, technology team, QA, and other stakeholders to clarify requirements and resolve ambiguities.
• Facilitate requirement walkthrough, functional discussions, and impact analysis sessions.
• Proactively identify gaps, risks, and dependencies and drive resolution.

Agile / SDLC Support

• Support Agile SDLC execution including backlog grooming, sprint planning, UAT support, and defect triage.
• Support review of test scenarios and test cases to ensure alignment with business requirements.
• Support post-production activities such as issue analysis and solution validation.

Ownership & Accountability

• Take complete ownership of assigned deliverables with minimal supervision.
• Ensure high-quality documentation, traceability, and timely delivery.
• Continuously identify opportunities for process improvements and simplification.

Experience

• 6–9 years of hands-on experience as a Business Analyst.
• Strong exposure to end-to-end insurance sales processes (Life / Health / General Insurance).
• Proven experience working as an individual contributor, owning requirements independently.

Core BA Skills

• Requirement elicitation and analysis
• Business process modeling (as-is / to-be)
• Functional & non-functional requirement documentation
• User story writing and backlog refinement
• Impact analysis and solution validation

Tools & Methodologies

• Experience with Agile / Scrum delivery models.
• Hands-on experience with tools such as JIRA, Confluence, Visio, Excel, PowerPoint.
• Strong documentation and presentation skills.

Behavioral & Soft Skills

• Strong sense of ownership and accountability.
• Excellent communication and stakeholder management skills.
• Analytical mindset with attention to detail.
• Ability to work independently and manage multiple priorities.

Education & Certifications

• Bachelor’s/Master’s degree in IT, Business, or related field.
• CBAP / CCBA / Agile BA certification is an added advantage.