Kerja Sepenuh Masa, Professional, Facilities Management di JLL - Maukerja

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description - Guest Service Ambassador (GSA)

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary
The GSA is responsible for delivering exceptional guest experiences at Salesforce's corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of Salesforce's operations.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals and departures
• Manage visitor bookings using Salesforce's guest management system
• Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
• Direct deliveries and manage their storage as required
• Establish and follow protocols for welcoming media and distinguished guests
• Monitor foot traffic and the movement of equipment and materials through the lobby
• Manage orderly movement of people and provide support during peak periods
• Provide general enquiries support and wayfinding assistance for the site, services, and activities
• Maintain and update operational signage in the lobby area
• Manage issue and reconciliation of guest and employee temporary passes
• Upkeep and maintain the front desk and reception areas to ensure a clean, organized environment that reflects Salesforce's brand standards
• Create work orders for custodial, maintenance, safety, and security concerns through Salesforce's designated systems
• Collaborate with all services within the facility to ensure a safe and comfortable work environment
• Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or disruptions to Salesforce's operations

Qualifications

• Minimum 2-3 years of previous customer service, security, or hospitality-related experience
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through spoken and written word. Fluency in English required
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge of a range of information technology tools and platforms
• Proficiency in Google Office suite preferred
• Familiarity with guest management systems preferred
• Ability to perform minimal physical activity such as carrying small packages and managing lobby accessories

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.