Kerja Sepenuh Masa ADMIN - CUSTOMER PAYMENT FOLLOW-UP EXECUTIVE, Gaji tinggi MYR 2,300 di Artesa Negeri Sembilan - Maukerja

Company: SS One Caapital (M) Sdn Bhd
Industry: Licensed Money Lending
Employment Type: Full-Time
Salary: RM2,000 – RM2,200 per month
Location: Senawang

About the Position

SS One Caapital (M) Sdn Bhd is looking for a responsible, organised and hardworking Admin & Customer Payment Follow-Up Executive to join our team.

This role focuses mainly on customer payment follow-up, administrative work, maintaining customer records, documentation and updating information in our money lending system.

We are looking for someone who is comfortable communicating with customers, good with computers and documents, and able to work independently.

Key Responsibilities

Customer Payment Follow-Up

• Contact customers regarding upcoming and outstanding payments.
• Send payment reminders through WhatsApp and phone calls.
• Maintain daily customer follow-up lists.
• Record customer responses and follow-up results accurately.
• Follow up with customers according to company procedures.
• Escalate cases requiring management attention.

System & Customer Records

• Update customer and loan information in the company's money lending system.
• Record payments and customer follow-up activities.
• Ensure customer information is accurate and up to date.
• Check and maintain customer records.
• Assist with daily and monthly reports.

Documentation & Filing

• Maintain physical and digital customer files.
• Check that required documents are complete.
• Scan, print, photocopy and organise documents.
• Follow up for missing documents or information.
• Ensure documents are properly filed and easy to retrieve.

General Administration

• Handle incoming calls and basic customer enquiries.
• Assist with office administration.
• Maintain lists, records and reports.
• Assist management with documentation and other administrative tasks.
• Support the Collection & Field Operations Executive when required.

Other Business Support

• When required, assist with reasonable administrative or operational duties for other companies within the management's business group.

Requirements

• Minimum SPM qualification.
• Previous experience in administration, customer service, collections or office work is an advantage.
• Good communication skills in Bahasa Malaysia and English.
• Comfortable making phone calls and communicating with customers.
• Basic computer skills and ability to learn new software.
• Good attention to detail.
• Organised and able to manage multiple tasks.
• Responsible, punctual and trustworthy.
• Able to handle confidential customer information.
• Willing to learn the company's money lending system and procedures.
• Able to work independently with minimal supervision.

We Are Looking For Someone Who

• Takes responsibility for their work.
• Does not need to be constantly reminded to complete tasks.
• Is comfortable doing regular customer follow-up.
• Is organised with documents and records.
• Is willing to learn and help other team members.
• Has a positive and professional attitude.
• Can remain productive throughout the working day.

Training & Handover

Training will be provided for the company's internal procedures and money lending system.

Our previous staff member is also available to assist with the transition and handover to the successful candidate.

Salary

RM2,000 – RM2,200 per month, depending on experience and suitability.

Performance incentives may be provided based on company policy and performance.

Interested candidates are encouraged to apply through Indeed with an updated resume.

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person