Job Summary
The manager is responsible for overseeing the restaurant's daily operations, ensuring excellent customer service, efficient processes, and strong financial performance, while maintaining high standards of food quality and hygiene.
Responsibilities
Oversee daily restaurant operations to ensure smooth, efficient service and operational excellence
Lead, supervise, and motivate the restaurant team to achieve performance targets and maintain high morale
Manage staffing levels, develop schedules, and evaluate employee performance to optimise workforce productivity
Analyse sales data and control operational costs to implement strategies that improve profitability
Deliver excellent customer service by promptly addressing and resolving customer concerns
Maintain consistent food quality, cleanliness, and service standards in compliance with company policies
Oversee inventory management and purchasing processes to maintain strong supplier relationships
Ensure compliance with Singapore Food Agency (SFA), National Environment Agency (NEA), workplace safety regulations, and company policies
Coordinate workflow between kitchen and service teams to enhance operational efficiency
Implement promotional activities and operational improvements to drive business growth
Preferred competencies and qualifications
Diploma or Degree in Hospitality, Business, or a related field is preferred
Minimum 3 years of experience in restaurant management or a similar role
Demonstrated strong leadership and team management skills through effective team performance
Good knowledge of restaurant operations and customer service practices
Ability to work effectively under pressure in a fast-paced environment
Good communication and problem-solving skills applied in operational contexts
Willingness to work shifts, weekends, and public holidays
Other Information
Benefits
Competitive salary
Staff meals provided
Performance incentives
Annual leave and medical benefits