- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, [SPX] - SOC Bulky Supervisor (Kedah) di Shopee Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Department Operations
LevelEntry Level
LocationKuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Responsible for daily Sorting Centre operations, including physical processes, mainly receiving, sorting, and outbound activities
- Involved in scheduling, staffing, workflow management, and monitoring of key performance metrics
- Manage multiple stakeholders by coordinating with the manpower provider, and internal operations teams
- Ensure operations meet targeted Service Level Agreements (SLAs) through general management, while demonstrating problem-solving and employee coaching/training skills where necessary
- Provide daily data reports and identify potential improvements to existing processes to reduce bottlenecks and enhance team efficiency
Requirements:
- Working pattern: 45 working hours weekly, Rotational shift schedule, Overtime if required
- SPM or Diploma in the related fields.
- Prior experience in warehouse operations is preferred
- Strong leadership skills with the ability to promote collaboration and teamwork across departments and stakeholders
- Familiarity with Warehouse Management Systems (WMS) is encouraged
Peringatan Penting
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