- Kuala Lumpur Federal Territory Malaysia
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Title: Data and Finance Support Analyst
Team: GTO – GIPS Service Recovery – Data and Finance Team
Key Skills: SAP GL, Ray, Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting
Key Responsibilities:
L2 L2 (3-5 years)
* Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
* Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
* Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
* Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
* Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
* Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
* Participate in DR/BCM activities or infrastructure related upgrade
* Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
* Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
Key Requirements:
* Min 7 years of experience in application development and support environment in Banking Finance, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence
* Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
Mandatory Technical skills:
* Oracle / MS SQL, Unix/Linux, Control-M, Shell scripting, SAP GL, Ray.
* Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage
Good to have:
* Experience working in an ITIL-driven environment, with proven incident and problem management.
* BASEL, Moody’s Risk Authority knowledge, Wolters Kluwer’s OneSumX, Hyperion.
* Understanding of front to back operations, finance, risk and accounting will be added bonus
Pay: RM5,000.00 - RM6,000.00 per month
Work Location: In person
Peringatan Penting
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