Kerja Sepenuh Masa, Revenue and Reservation Manager di Wyndham Semporna Resort Sabah - Maukerja

REVENUE & RESERVATION MANAGER

Pre-Opening Team | Wyndham Semporna Resort, Sabah

We are seeking a commercially driven and detail-oriented Revenue & Reservation Manager to lead the resort's revenue management and reservations functions during the pre-opening and operational phases. The successful candidate will develop pricing strategies, manage distribution channels, optimise room revenue, and establish effective reservation procedures to maximise occupancy, average daily rate (ADR), and overall revenue performance.

Key Responsibilities

1. Pre-Opening & Department Setup

· Establish the Revenue and Reservations Department, including policies, procedures, and standard operating procedures (SOPs).

· Develop the initial room pricing structure, rate plans, packages, promotional offers, and distribution strategies.

· Set up reservation processes, booking channels, room inventory, and rate loading in the relevant hotel systems.

· Coordinate with Sales, Marketing, Front Office, and IT to ensure all room categories, rates, packages, and booking conditions are configured accurately before opening.

· Prepare the resort's revenue strategy, opening forecast, and reservations readiness plan.

2. Revenue Management & Strategy

· Develop and implement pricing and yield management strategies to maximise room revenue and profitability.

· Monitor occupancy, ADR, RevPAR, booking pace, market demand, competitor pricing, and market trends.

· Prepare daily, weekly, and monthly revenue reports, forecasts, and performance analysis.

· Manage room inventory, rate availability, minimum length-of-stay restrictions, and demand-based pricing.

· Identify opportunities to increase revenue during peak periods, low seasons, holidays, and special events.

· Conduct market and competitor analysis to support pricing and business decisions.

3. Reservations & Distribution

· Oversee daily reservations operations, ensuring accurate booking management and prompt guest responses.

· Manage room availability, reservation enquiries, cancellations, amendments, group bookings, and special requests.

· Monitor and manage online travel agencies (OTAs), the resort's direct booking channels, and other distribution platforms.

· Ensure rate parity, accurate room descriptions, promotional details, and booking conditions across all channels, where applicable.

· Coordinate with Front Office and Sales to manage room blocks, group bookings, VIP reservations, and special packages.

· Monitor reservation conversion, cancellation patterns, no-shows, and booking trends.

4. Systems & Reporting

· Ensure effective use of the Property Management System (PMS), Central Reservation System (CRS), Revenue Management System (RMS), and channel manager, as applicable.

· Maintain accurate rate, inventory, and reservation data across all systems.

· Prepare revenue forecasts, pickup reports, pace reports, and business performance analysis for management review.

· Work with the relevant hotel management and brand support teams to comply with Wyndham's revenue management standards and reporting requirements.

5. Team Leadership & Collaboration

· Recruit, train, and supervise the Reservations team in preparation for the resort opening.

· Establish departmental work schedules, service standards, and performance targets.

· Work closely with Sales and Marketing to develop packages, promotions, and demand-generation strategies.

· Collaborate with the General Manager and department heads on occupancy forecasts, room availability, and commercial planning.

· Ensure the team delivers professional, efficient, and guest-focused reservation services.

Job Requirements

· Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related discipline.

· Minimum 3–5 years of relevant experience in revenue management and reservations within the hotel or resort industry.

· Previous experience as a Revenue Manager, Revenue & Reservation Manager, or Assistant Revenue Manager is preferred.

· Previous hotel pre-opening experience will be an advantage.

· Strong knowledge of hotel revenue management, pricing strategies, forecasting, market segmentation, and distribution channels.

· Experience managing OTAs, direct booking channels, rate plans, and room inventory.

· Familiarity with hotel PMS, CRS, RMS, and channel management systems.

· Strong analytical, numerical, organisational, and problem-solving skills.

· Excellent communication, negotiation, and interpersonal skills.

· Willing to be based in Semporna, Sabah.

Pay: Up to RM102,000.00 per year

Work Location: In person