Kerja Sepenuh Masa Supervisor (F-B)-Kuching, Gaji tinggi MYR 3,000 di Valiram Sarawak - Maukerja

About Valiram

Valiram is a retail company founded in 1935. The company has expanded to become a global retail industry with 520+ locations in 10 different countries. By 2027, we will be more than doubling our size to 1200, with expected 5,500+ employees under Valiram Group. Learn more about us at *************

Valiram Brands:

• Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)
• Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)
• Accessories (Swarovski, Mont Blanc)
• Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)
• F&B (Bacha Coffee, Quivo, Godiva, TWG Tea, Läderach,Candy Party)
• Watches (Swiss Watch Gallery, Tudor, Rolex, Cartier, Tissot, Zenith, Bell & Ross, Breitling, Blancpain, Omega)

Key Requirements:

• Minimum 3-4 years of total retail experience
• Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.
• Ability to challenge and influence operational processes.
• Able to work on shifts, weekends, and public holidays as required.

Key Responsibility Areas:

Drive the Sales

• Work to hit individual sales target whilst assisting Store Manager to reach the store sale, profit and target.
• Maintain a tight control on discounting and giveaways/ discontinued products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports

Achieve High Service Standards

• Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.
• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.
• Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

• Working together with Managers to manage inventory and minimize stock losses
• Conduct daily, monthly stock count with the floor staff.
• Resolve discrepancies within 2-3 days and report all findings to Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Leadership

• Assist the Managers in monitoring staff tardiness record on a regular basis
• Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;
• To oversee the roster management during the absence of Managers

Reporting

• Update CRC store compilation in database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To have and maintain at all times competent product knowledge.
• Complete E-Learning Modules on timely manner.

Key Requirements:

• Minimum 4-5 years of total retail experience with a minimum of 1 year in a supervisory role.
• SPM/Diploma (desirable) in related field or equivalent experience
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity.
• Required to work on retail shift work, weekends, and Public Holidays.

Why Join Valiram Retail?

• Staff Discounts

Staff enjoy up to 30% discount across all our brands. Employees will be eligible for discount after 1 month of service.

• Promotion + Salary Increases through Continual Training

We are committed to your training journey for 3 years duration starting with onboarding. We believe in long term training that leads to internal promotion and salary increments. In 2024, we successfully promoted 844 employees internally.

• VClub Engagement

You can engage in curriculum activities on a monthly basis including badminton, hiking, running and language class, free of charge and meet other employees from across our brands and head office. All activities are free of charge!

• Wellbeing

Valiram have partnered with professional psychologists that are available on our 24/7 hotline and is complimentary for all employees.

• Attractive Perks & Benefits

You will be entitled to monetary benefits such as Allowances, Bonus, Commissions, Sales Incentives, and Service Charges.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Experience:

• Supervisor: 1 year (Preferred)
• Retail: 4 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person