- Singapore Singapore
Kerja Sepenuh Masa, Head, Acquisition - Telesales di Maybank - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Description
- Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans products, encompassing digital, offline, and telesales channels to support & contribute to the overall Cards & Personal Loans business goals and objectives.
- Manage the end-to-end processes of customer acquisition from leads generation to onboarding of the customers, through working with internal and external parties, to ensure process efficiency and effectiveness.
- Lead and provide visionary leadership to the telesales team, fostering a culture of excellence, performance, and customer-centricity to achieve acquisition targets and drive business growth.
- Formulate, develop and implement a comprehensive channels acquisition strategy for credit cards and personal loans products, encompassing digital, offline, and telesales channels to support & contribute to the overall Cards & Personal Loans business goals and objectives
- Manage the end-to-end processes of customer acquisition from leads generation to onboarding of the customers, through working with internal and external parties.
- Work with Credit Card and Personal Loans product managers to manage the acquisition budget, internal & regulatory reporting and tracking
- Work closely with Card Schemes on all matters relating to Product Management
- Formulate, develop and implement business strategies / plans for segment cards
- Leadership
- Collaboration
- Possesses deep expertise in customer acquisition, particularly across digital channels.
- Demonstrates a positive attitude, professionalism and strong work ethic, with a high level of integrity and ethical standards.
- Results-driven, with strong team leadership capabilities and extensive relationship management experience.
- Demonstrates strong leadership by role-modelling the right behaviours and fostering a culture of success, accountability and discipline to drive sustainable business growth.
- Possesses a strong “figure-it-out” mindset, demonstrating resourcefulness, initiative and self-sufficiency in navigating challenges.
- Cultivates open communication and collaboration within the team, actively encouraging the exchange of ideas and perspectives.
- Performs effectively in high-pressure situations, demonstrating resilience and agility in adapting, recovering and reprioritising in a constantly evolving business environment.
- Innovation-driven and keeps abreast of the latest payment trends, championing new ideas and better ways of working.
- Demonstrates strong cross-functional collaboration across lines of business to drive cross-selling opportunities for the Bank’s products and services.
- Possesses deep knowledge of the consumer cards industry, complemented by a strong and well-established network within the cards and payments ecosystem.
Peringatan Penting
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