- Singapore
Kerja Sepenuh Masa Contact Centre Associate, Gaji tinggi SGD 3,500 di Paradigm Recruitment Pte Ltd - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
This is a 1 year renewable contract position
Work location is in the East
The
Customer Care Executive
is responsible for delivering high-quality customer service primarily through voice channels (inbound and outbound calls), as well as digital channels (email and live chat) when needed. The role focuses on efficiently resolving inquiries, maintaining regulatory compliance, and driving customer satisfaction
Responsibilities
Customer Interaction Management
Inbound Calls (Primary Focus):
Answer incoming calls promptly to handle inquiries, resolve complaints, and address customer requests professionally.
Outbound Calls:
Perform follow-ups, issue resolution, information verification, surveys, and service updates.
Email & Live Chat:
Respond to written customer inquiries through digital channels accurately and within target response times
Problem Resolution & Service Standards
Handle complex or high-value customer inquiries with an empathetic, positive approach.
Ensure accurate, efficient, and timely issue resolution to consistently meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Product Expertise & Customer Education
Maintain up-to-date knowledge of the company’s products, services, policy updates, and promotional offers.
Educate customers on self-service platforms to help them navigate solutions independently
System Operations & Multitasking
Simultaneously navigate contact center telephony systems and Customer Relationship Management (CRM) tools while engaging with customers.
Log interaction records, update customer profiles, and generate escalation tickets accurately
Compliance & Teamwork
Adhere strictly to corporate policies, operational procedures, and relevant legal/regulatory guidelines.
Work collaboratively with peers and cross-functional teams to resolve escalated cases and optimize operational workflows.
Requirements
Diploma or Degree holder in any discipline
Minimum 1 year of contact center experience in a Banking or Insurance environment
Insurance Certifications:
BCP
,
PGI
,
HI
,
M9 (Preferred)
Proficient in Microsoft Office (Strong in
Excel
and
PowerPoint
); experienced with CRM and contact center software
Strong verbal and written communication, multitasking ability, empathetic problem-solving, and time management
Applicants who are keen to apply for this position can apply directly or send latest CVs to *************
Alfred Lai
EA Reg No: R1545971
EA License No: 21C0434
Paradigm Recruitment focuses on delivering high quality recruitment service in the Financial services space. Here at Paradigm Recruitment, we believe success begins with the first handshake, so let your first step to success be with us!
Work location is in the East
The
Customer Care Executive
is responsible for delivering high-quality customer service primarily through voice channels (inbound and outbound calls), as well as digital channels (email and live chat) when needed. The role focuses on efficiently resolving inquiries, maintaining regulatory compliance, and driving customer satisfaction
Responsibilities
Customer Interaction Management
Inbound Calls (Primary Focus):
Answer incoming calls promptly to handle inquiries, resolve complaints, and address customer requests professionally.
Outbound Calls:
Perform follow-ups, issue resolution, information verification, surveys, and service updates.
Email & Live Chat:
Respond to written customer inquiries through digital channels accurately and within target response times
Problem Resolution & Service Standards
Handle complex or high-value customer inquiries with an empathetic, positive approach.
Ensure accurate, efficient, and timely issue resolution to consistently meet Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Product Expertise & Customer Education
Maintain up-to-date knowledge of the company’s products, services, policy updates, and promotional offers.
Educate customers on self-service platforms to help them navigate solutions independently
System Operations & Multitasking
Simultaneously navigate contact center telephony systems and Customer Relationship Management (CRM) tools while engaging with customers.
Log interaction records, update customer profiles, and generate escalation tickets accurately
Compliance & Teamwork
Adhere strictly to corporate policies, operational procedures, and relevant legal/regulatory guidelines.
Work collaboratively with peers and cross-functional teams to resolve escalated cases and optimize operational workflows.
Requirements
Diploma or Degree holder in any discipline
Minimum 1 year of contact center experience in a Banking or Insurance environment
Insurance Certifications:
BCP
,
PGI
,
HI
,
M9 (Preferred)
Proficient in Microsoft Office (Strong in
Excel
and
PowerPoint
); experienced with CRM and contact center software
Strong verbal and written communication, multitasking ability, empathetic problem-solving, and time management
Applicants who are keen to apply for this position can apply directly or send latest CVs to *************
Alfred Lai
EA Reg No: R1545971
EA License No: 21C0434
Paradigm Recruitment focuses on delivering high quality recruitment service in the Financial services space. Here at Paradigm Recruitment, we believe success begins with the first handshake, so let your first step to success be with us!
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