Kerja Sepenuh Masa Principal Consultant, Gaji tinggi SGD 12,000 di IMPACT AI TECHNOLOGIES PTE. LTD. Islandwide (Singapore) - Maukerja

Key Responsibilities

Act as the dedicated SPOC for Cloudera to lead the PS Consultants on Cloudera platform architecture, performance optimization, and operational stability.

Align customer data strategy with Cloudera product capabilities (CDP, CDW, CDE, Apache Ozone, Hive, Spark, Kafka, Iceberg, and Cloudera AI).

Define and manage Technical Success Plans tracking cluster health, upgrade roadmaps, configuration drift, and capacity planning.

Coordinate with customer to enable architecture reviews, cluster performance health checks, and risk assessments to prevent downtime.

Serve as the single point of contact for critical incidents and high-severity escalations.

Partner with Cloudera Support Engineers, Professional Services, and R&D/Engineering to ensure fast resolution and root cause analysis (RCA).

Host regular technical syncs, operational reviews, and Quarterly Business Reviews (QBRs) with customer engineering and executive leaders.

Drive feature adoption, assist in scheduling platform upgrades/migrations (e.g., CDP Private Cloud, OpenShift/Kubernetes deployments), and organize technical enablement sessions.

Technical Skills

Cloudera & Big Data Ecosystem: Experience with Cloudera Data Platform (CDP Base/Public Cloud/Private Cloud), Apache Hadoop, HDFS, Spark, Hive, Impala, Kafka, NiFi, or Apache Iceberg.

Infrastructure & Cloud: Good understanding of Kubernetes (OpenShift, EKS, AKS), Linux administration, networking, and cloud architecture (AWS, Azure, GCP).

Security & Governance: Experience with enterprise security frameworks, including Kerberos, Apache Ranger, Atlas, TLS/SSL, and IAM integration.

Troubleshooting: Ability to analyze log files, cluster metrics, and query performance execution plans.

Soft Skills & Experience

Experience: Overall 10-15+ years of experience with 5+ years of experience in technical account management, solutions architecture, senior systems engineering, or technical customer success in big data, cloud, or enterprise SaaS.

Customer Facing: Excellent stakeholder management skills with the ability to translate complex technical issues into clear executive messaging.

Project & Crisis Management: Strong organizational skills to manage concurrent client workloads, drive cross-functional alignment, and remain calm under critical outage scenarios.