Kerja Sepenuh Masa Cafe Manager, Gaji tinggi MYR 4,000 di Mallbrew Johor - Maukerja

We are seeking a proactive, responsible and results-driven Café Manager to oversee our Johor Bahru café. The ideal candidate enjoys leading a team, managing daily operations and creating an excellent experience for every customer.

Job Responsibilities

1. Daily Café Operations

• Oversee the daily operations of the café to ensure smooth and efficient service.
• Ensure all beverages are prepared according to company recipes, quality standards and presentation guidelines.
• Maintain high standards of cleanliness, food safety, hygiene and workplace organisation.
• Manage opening and closing procedures and ensure all operational checklists are completed.
• Monitor equipment condition and coordinate maintenance when necessary.

2. Staff Management & Training

• Recruit, train, supervise and motivate baristas and service crew.
• Prepare staff schedules and manage shift arrangements according to business needs.
• Ensure sufficient staffing during peak periods and maintain good team coordination.
• Train staff on beverage preparation, customer service, product knowledge and standard operating procedures.
• Monitor staff performance, attendance, punctuality and discipline.
• Foster a positive, professional and service-oriented working environment.

3. Sales & Business Performance

• Monitor daily sales, transaction volume, average spending and other key performance indicators.
• Work towards sales targets and identify opportunities to improve café performance.
• Implement promotions and upselling initiatives in line with the brand's positioning.
• Monitor customer feedback and reviews and take appropriate action to improve satisfaction.
• Prepare daily sales reports and operational updates for management.

4. Inventory & Cost Control

• Monitor stock levels of matcha, tea, milk, syrups, packaging and other supplies.
• Conduct regular stock counts and ensure accurate inventory records.
• Minimise wastage, over-portioning and unnecessary operating costs.
• Monitor ingredient usage and report stock discrepancies or potential shortages.

5. Customer Experience & Brand Standards

• Deliver excellent customer service and resolve customer complaints professionally.
• Maintain consistent beverage quality, service standards and store presentation.
• Support marketing campaigns, new product launches and promotional activities.

Requirements

• Minimum 2–3 years of experience in café, restaurant or F&B operations, preferably with supervisory or management experience.
• Previous experience leading a team and managing daily operations.
• Strong leadership, communication, problem-solving and organisational skills.
• Good understanding of inventory management, stock control and cost management.
• Customer-focused with a proactive attitude and a strong sense of ownership.
• Able to work independently, make sound operational decisions and handle busy periods.
• Comfortable using POS systems, spreadsheets and basic sales reporting tools.
• Willing to work shifts, weekends and public holidays according to operational requirements.

What We Offer

• An opportunity to take ownership of a premium specialty café.
• Training beverage standards, matcha knowledge and operational procedures.
• Opportunities to contribute ideas for sales growth, service improvement and team development.
• Career development opportunities as the business grows and expand overseas.
• Salary and incentives commensurate with experience and performance, subject to the agreed employment package.

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person