Kerja Sepenuh Masa, Customer Experience Executive di Tech Spectrum AI Solutions - Maukerja

We are looking for a customer-focused, proactive, and detail-oriented Customer Experience Executive to ensure exceptional customer experiences across all touchpoints.

The ideal candidate will be responsible for managing customer interactions, addressing concerns, resolving service-related issues, and ensuring a smooth and positive customer journey. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction and service excellence.

Key Responsibilities

• Manage customer interactions across multiple channels, including phone, email, live chat, and social media.
• Serve as the primary point of contact for customer inquiries, complaints, feedback, and service requests.
• Ensure timely and effective resolution of customer issues while maintaining high service standards.
• Guide customers through onboarding, product or service usage, and other customer journey stages.
• Proactively follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Identify customer pain points and recommend improvements to enhance the overall customer experience.
• Maintain accurate customer records, interaction histories, and service requests using CRM systems.
• Coordinate with sales, operations, technical, and support teams to address customer requirements.
• Collect and analyze customer feedback to identify recurring issues and improvement opportunities.
• Monitor customer experience metrics, including satisfaction scores, response times, and resolution rates.
• Ensure consistent and professional communication across all customer touchpoints.
• Contribute to customer retention initiatives and strategies that improve loyalty and long-term engagement.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in customer experience, customer support, customer service, or client relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal, organizational, and problem-solving abilities.
• Ability to handle customer complaints and challenging situations professionally.
• Customer-centric mindset with a strong focus on service quality and satisfaction.
• Familiarity with CRM platforms, helpdesk software, and digital communication tools.
• Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Ability to work independently and collaboratively with cross-functional teams.

Key Skills & Competencies

• Customer Experience Management
• Customer Service & Support
• Customer Relationship Management (CRM)
• Complaint Handling & Resolution
• Customer Journey Management
• Communication & Interpersonal Skills
• Problem Solving & Critical Thinking
• Customer Feedback & Satisfaction Analysis
• Service Quality Management
• Cross-Functional Coordination

What We Offer

• Opportunity to work in a dynamic and growth-oriented environment.
• Professional development and career advancement opportunities.
• Exposure to customer success, business operations, and service management.
• Collaborative and supportive team culture.
• Opportunities to develop customer experience and relationship management expertise.
• A chance to make a meaningful impact on customer satisfaction and business growth.

Ideal Candidate

We are looking for someone who is empathetic, approachable, organized, and passionate about delivering outstanding customer experiences.

The ideal candidate should have the ability to understand customer needs, manage expectations, resolve concerns, and ensure positive interactions at every stage of the customer journey. A proactive mindset, willingness to learn, and strong sense of accountability are essential for success in this role.

How to Apply

Interested candidates who meet the above criteria are encouraged to apply through LinkedIn