- Singapore
Kerja Sepenuh Masa Employee Experience Specialist, Banking (12 Months Contract, East) ID:2269, Gaji tinggi SGD 6,500 di PERSOL - Maukerja
Employee Experience Specialist, Banking (12 Months Contract, East) ID:2269
PERSOL
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Key Responsibilities
Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.
Education & Experience
Bachelor’s degree in Communications, Business, Education, Instructional Design, Human Resources, Information Systems or a related field
3 to 6 years of experience in customer success, user enablement, learning and development, change management, internal communications or a similar role
Prior experience supporting a data, analytics or technology platform is strongly preferred
We regret that only shortlisted candidates will be notified.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Drive customer success and platform adoption through targeted outreach, onboarding, engagement and enablement initiatives that help users effectively adopt Data Platform capabilities.
Own end-to-end customer communications for platform releases, maintenance, service updates, operational announcements and new capability launches, translating technical information into clear and actionable messages.
Design and deliver user learning and enablement programmes, including training sessions, workshops, office hours, roadshows, showcases and other learning experiences.
Develop engaging digital learning content by working with Subject Matter Experts to storyboard and create courses, learning materials, quizzes and assessments using tools such as Articulate Rise and Storyline.
Build and nurture an active user community through knowledge-sharing sessions, forums and engagement activities that encourage continuous learning, collaboration and effective platform usage.
Capture and translate customer feedback into improvements through surveys, interviews, engagement channels and programme feedback, identifying user needs, pain points and opportunities to improve the customer experience.
Use data and insights to measure success, developing dashboards and reports covering adoption, onboarding, learning participation, customer communications, user satisfaction and engagement, and translating findings into practical recommendations.
Drive internal team engagement and communications through town halls, leadership sessions, recognition programmes, newsletters, presentations and digital content that strengthen information sharing and employee experience.
Partner across Product, Engineering, Operations, Customer Success and SMEs to coordinate product launches, adoption programmes, learning initiatives and customer enablement activities, ensuring stakeholders remain aligned.
Independently manage programmes and workstreams from planning through execution, tracking milestones, deliverables, risks and dependencies while managing multiple priorities and continuously identifying opportunities to improve adoption, learning effectiveness and operational outcomes.
Education & Experience
Bachelor’s degree in Communications, Business, Education, Instructional Design, Human Resources, Information Systems or a related field
3 to 6 years of experience in customer success, user enablement, learning and development, change management, internal communications or a similar role
Prior experience supporting a data, analytics or technology platform is strongly preferred
We regret that only shortlisted candidates will be notified.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at ************* You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Peringatan Penting
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