Kerja Sepenuh Masa, Head of Growth di Confidential Employer - Maukerja

Head of Growth

The Head of Growth will play a leadership role in driving the company's growth strategy through driving new business and organic growth. This role leads the local growth agenda - from identifying opportunities and shaping pitches to strengthening client relationships and converting prospects into long-term partnerships.

This individual will work closely with senior leadership to turn market insight into practical growth plans aligned with the company’s vision and the needs of the Singapore market. The role combines strategic thinking with hands-on leadership of new business activity, leveraging expertise to implement growth initiatives.

Key Responsibilities:

1. New Business & Growth Strategy:

• Lead and coordinate all Singapore New Business activity, from prospecting and qualification to pitching and conversion, ensuring a best-in-class approach
• Lead and coordinate all areas involved in New Business activities to develop holistic and innovative new business prospect propositions
• Lead the development of compelling, integrated propositions in collaboration with Strategy, Client Servicing and other agency teams.
• Develop and deliver Singapore market-specific growth plans that support revenue, client acquisition and the company’s broader business priorities
• Prepare and present RFIs and RFPs, showcasing the company’s capabilities and value propositions
• Build effective pitch processes and share best practices for knowledge sharing across the business, including case studies and other resources
• Use market research, competitor analysis and client insights to identify opportunities, risks and emerging trends
• Lead the development of short- and long-term business plans focused on new customer acquisition and growth within existing accounts
• Partner with regional counterparts on selected multi-market opportunities where Singapore plays a lead or meaningful role, while sharing best practices and market intelligence.

2. Market & Organic Growth:

• Identify opportunities to win new client acquisitions while also driving growth and expansion opportunities within our existing client portfolio in Singapore through retention, upselling and cross-selling
• Identify opportunities for growth and improvement within key clients in Singapore
• Work with client teams to understand client needs, support satisfaction and retention, and address potential issues
• Set and track local pipeline and growth measures in collaboration with Singapore leadership, using performance data to refine priorities and actions
• Improve the sales funnel by strengthening pipeline quality, pitch effectiveness and conversion at each stage
• Leverage data and performance metrics to continuously assess the success of growth initiatives and adjust tactics as needed

3. Leadership & Collaboration:

• Leverage data and performance metrics to continuously assess the success of growth initiatives and adjust tactics as needed
• Work cross-functionally with local teams (e.g., Strategy, Client Servicing) to develop holistic and innovative solutions for prospective and existing clients
• Champion a growth mindset throughout the agency, mentoring and guiding team members involved in new business activities
• Work with relevant teams to align growth priorities with operational capacity and business needs
• Partner with HR and leadership team to support the attraction, development and retention of talent

4. Strategic Partnerships & Alliances:

• Build relationships that enhance access to new business opportunities, market intelligence, and brand visibility in Singapore
• Negotiate and manage high-level relationships with key stakeholders, including partners, clients, investors, and government bodies

5. Marketing and Brand Positioning:

• Enhance the company's profile and reputation in the market by developing and executing a local marketing and communications plan, ensuring that the company’s brand resonates with clients, prospects and stakeholders
• Work with the marketing team to enhance brand awareness, increase customer engagement, and improve customer retention.
• Coordinate and foster marketing initiatives that support growth, including prospect events, pitch materials and collaboration
• Represent the company at industry events, conferences, and networking opportunities to strengthen our presence and generate leads.

Qualifications & Skills:

• 12-15+ years of experience in client account servicing, growth or strategic leadership roles within a Media Agency and/or related industry
• A track record of winning new business and driving business growth in Singapore
• Strong understanding of Singapore’s media, marketing and communications landscape, including client priorities, competitive dynamics and growth opportunities
• Strong commercial, analytical and strategic skills, with the ability to translate market and performance insights into practical growth plans
• Excellent communication and influencing skills, including confidence engaging senior client and internal stakeholders
• Demonstrated ability to negotiate and manage relationships with high-profile partners and clients
• An established and credible network of contacts within the Singapore client and marketing community
• Demonstrated ability to lead and orchestrate complex, multi-disciplinary pitch teams