Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Review shift logs/daily memo books and document pertinent information in logbooks
Minimum 1-year of working experience in Concierge
Situated at thecity’s best address - the crossroads of the famed Orchard Road shopping belt and the Singapore Botanic Gardens, a World UNESCO Heritage Site, The St. Regis Singapore offers timeless elegance and peerless service synonymous with the St.Regis brand. Here, the House of Astor’s longstanding traditions and rituals come to life through our signature Bloody Mary cocktail, seasonal afternoon teas, daily evening champagne sabrage, and our 24-hour legendary St. RegisButler Service.
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