Kerja Sepenuh Masa, IT Helpdesk Operation Support (1 Year Contract) di HMI Medical - Maukerja

The Helpdesk Support role is responsible for providing technical assistance and support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems (PACS). The role involves responding to IT support requests, resolving technical problems, and maintaining a high level of user satisfaction.

Critical Work Functions and Key Tasks: -

IT Technical Support

• Provide first-level technical support to users for hardware, software, operating systems, printers, and other IT-related issues.

Troubleshooting

• Diagnose and resolve technical issue to the business applications, network, and hardware matter.

User Account Management

• Assist with user account creation, password resets, account lockouts, and access permissions.

Escalation Management

• Escalate complex technical issues to the appropriate IT teams or vendors when necessary.

User Assistance

• Guide users on IT systems, applications, and best practices to improve productivity.

Security Compliance

• Follow IT security policies, data protection procedures, and company IT standards.

Requirements

• Basic knowledge of the troubleshooting application and capable to quickly learn business application process.
• Familiarity with computer hardware, software installation, and basic network troubleshooting.
• Good problem-solving, communication, and interpersonal skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Strong customer service skills and a willingness to learn new technologies.
• Previous experience in IT support or a helpdesk environment is an advantage.
• Knowledge of data privacy and security best practices is an advantage.

Preferred Qualifications

• Diploma in IT/Computer Engineering/Computer Studies or equivalents
• Technical troubleshooting skill
• Experience in healthcare or another regulated environment handling personal data.
• Experience L1 support and able to escalate when required.