Requirements and qualifications
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering or a related field.
- Minimum 3 years of hands-on experience in network security, cybersecurity, firewall administration or related technologies.
- Strong knowledge of network infrastructure, security devices and troubleshooting.
- Experience with firewall configuration, deployment, administration and optimisation.
- Relevant certifications such as Palo Alto Networks PCNSE or PCNGFE, or equivalent security certifications.
- Strong analytical, communication and problem-solving skills.
- Ability to work independently, support clients onsite and participate in standby arrangements.
Key responsibilities
1. Network infrastructure support
- Monitor and maintain network infrastructure and security devices.
- Support daily operations and network-related project implementations.
- Perform routine system health checks and preventive maintenance.
- Ensure network availability, stability and security.
2. Network security and firewall management
- Configure, administer and troubleshoot firewalls and network security solutions.
- Investigate connectivity, performance and security-related issues.
- Perform device configuration changes, optimisation and corrective maintenance.
- Apply security best practices and support incident response.
3. Onsite technical support
- Provide onsite technical support at designated client locations, including data centres in Bangi, Bangsar and NTT Cyberjaya.
- Act as the primary technical contact for the client's IT team.
- Handle escalated technical incidents and coordinate Level 3 support.
- Provide standby support for planned maintenance and unexpected incidents.
Pay: RM3,800.00 - RM4,700.00 per month
Work Location: In person