Kerja Sepenuh Masa, Senior Manager, Legal Technology Operations - Enablement (2 Year Contract) di Marriott International Central Region (Singapore) - Maukerja

Job Summary:

The FLEX Sr. Manager, Legal Technology Operations & Enablement serves as a key member of the Law Department's Legal Technology Operations & Enablement function, supporting the successful adoption, implementation, and continuous improvement of legal technology solutions across assigned stakeholder portfolios, practice groups, and geographic regions.

Working under the direction of the Director, Legal Technology Operations & Enablement, this role serves as the primary day-to-day Legal Technology Operations & Enablement contact for designated stakeholders and partners closely with Legal Technology, Global Technology, and business teams to understand stakeholder needs, coordinate intake and readiness activities, support training and communications, gather feedback, document business processes, and identify opportunities to improve technology utilization, legal service delivery, and business outcomes.

The Sr. Manager helps ensure technology solutions are deployed, adopted, and supported in a consistent, scalable, and user-focused manner across assigned stakeholder portfolios. Supported portfolios may include geographic regions, practice groups, legal functions, or specific technology capabilities based on evolving business needs and organizational priorities. The Law Department expects to have two FLEX Sr. Manager roles, with one role supporting US/CAN and HQ stakeholders and the other supporting international regions, subject to adjustment based on business needs.

This role is business-facing and enablement-focused and is not expected to serve as the technical system administrator, platform owner, or product leader for legal technology solutions.

This is a two-year temporary assignment.

Qualifications:

Education & Experience

Required

• Undergraduate degree or equivalent experience/certifications.
• 5+ years of experience in legal operations, business transformation, project management, operations, consulting, change management, or related fields.
• Strong stakeholder management skills, including experience working with cross-functional teams and geographically dispersed stakeholders.
• Experience supporting technology adoption, training, communications, or change management initiatives.
• Strong understanding of business process documentation, workflow analysis, and continuous improvement methodologies.
• Working knowledge of project, product, and change management methodologies, including Agile, Waterfall, and hybrid approaches.
• Strong communication, facilitation, problem-solving, and organizational skills.
• Experience developing training materials, user documentation, communications, playbooks, FAQs, or enablement resources.
• Ability to manage multiple priorities and support initiatives across diverse stakeholder groups.
• Ability to translate stakeholder needs, legal process requirements, and user feedback into actionable recommendations for Product Management, Product Support & Administration, and Legal Technology leadership.

Preferred

• Experience supporting enterprise technology implementation, adoption, or business transformation initiatives.
• Experience developing stakeholder engagement programs, change adoption plans, readiness materials, and post-go-live support resources.
• Familiarity with process improvement, business analysis, change management, or operational excellence practices.
• Experience working with business process workflows, contract lifecycle processes, matter management processes, or legal service delivery models.
• Project Management Professional (PMP) or similar certifications preferred but not required.
• Prior hospitality experience preferred but not required.

Core Work Activities

Stakeholder Engagement & Demand Management

• Serve as the primary day-to-day Legal Technology Operations & Enablement contact for assigned stakeholder portfolios, practice groups, and geographic regions.
• Build relationships with stakeholders to understand business needs, operational challenges, legal service delivery requirements, and technology adoption opportunities.
• Gather and communicate stakeholder business needs, desired outcomes, feedback, enhancement requests, and process improvement opportunities.
• Translate stakeholder feedback into actionable recommendations for Product Management, Product Support & Administration, and Legal Technology leadership.
• Coordinate intake, triage, prioritization support, and escalation activities with Legal Technology and Global Technology teams.

Technology Adoption, Enablement & Change Management

• Support rollout, adoption, and continuous improvement of Legal Technology solutions and related business process changes.
  • Partner with Product Support & Administration to address adoption challenges, training opportunities, recurring user questions, and stakeholder concerns through coordinated communications, process clarification, and enablement activities.
  • Partner with internal teams, vendors, and stakeholders to support implementation, testing, deployment, and post-go-live activities.
• Support stakeholder readiness, business process assessment, pilot coordination, communications, training, adoption planning, and post-go-live support for new/emerging technologies and capabilities identified by Product Management and Legal Technology leadership.
• Develop, coordinate, or support training materials, user documentation, communications, FAQs, playbooks, office hours, and other enablement resources
• Develop, update, and maintain onboarding processes, documentation, and user aids to support new members of the Law Department to facilitate timely access to and adoption of all required tools, systems, and resources.

Process Alignment, Metrics & Continuous Improvement

• Document and maintain business processes, requirements, workflows, and operational handoffs to support technology adoption and operational consistency.
  • Partner with Product Management to help ensure technology solutions support approved business processes and stakeholder requirements.
  • Escalate process gaps, adoption risks, or unsupported business requirements, recurring training needs, or stakeholder concerns to Product Management, Product Support & Administration, and Legal Technology leadership, as appropriate.
  • Monitor adoption metrics, stakeholder feedback, and operational trends to identify improvement opportunities.
  • Recommend and support process, training, communication, and adoption enhancements.
  • Support continuous improvement and process standardization efforts across stakeholder groups.

Governance, Reporting & Operational Support

• Support governance forums and stakeholder engagement activities through meeting coordination, materials development, and follow-up actions.
• Prepare reports, presentations, dashboards, stakeholder communications, and adoption updates for Legal Technology Operations & Enablement leadership and governance forums.
• Track risks, issues, dependencies, adoption activities, and improvement opportunities across assigned areas of responsibility.
• Support readiness assessments, adoption tracking, and post-implementation reviews.
• Coordinate with Legal Technology, Product Management, Product Support & Administration, Global Technology, vendors, and business teams to support clear ownership, effective handoffs, and timely follow-through.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.