jobs in TDCX

Kerja Sepenuh Masa, Customer Service Specialist - English Speaker (Permanent Night Shift) di TDCX Federal Territory - Maukerja

Customer Service Specialist - English Speaker (Permanent Night Shift)

TDCX

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

What is your mission?

  • Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
  • Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.
  • Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training.


Who are we looking for?

Qualification & Skills Required:


  • Experience: 1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats.
  • Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment
  • Familiarity with CRM systems and customer support practices
  • Experience using LLM/AI-powered tools (e.g., AI copilots, chatbots, workflow automation) in a customer support or operations environment

Peringatan Penting

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