- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Assistant Facilities Manager di OCS Malaysia Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
The Assistant Facilities Manager supports the management and operation of tenanted office facilities, ensuring a safe, efficient, and comfortable environment for tenants, visitors, and employees. The role is responsible for overseeing daily facilities operations, coordinating maintenance activities, managing service providers, ensuring statutory compliance, and maintaining high standards of customer service and tenant satisfaction.
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Key Responsibilities
Facilities Operations Management
- Assist in the day-to-day management of building facilities and support services.
- Ensure all building systems and equipment operate efficiently, including:
- HVAC systems
- Electrical systems
- Fire protection systems
- Plumbing and sanitary systems
- Lifts and escalators
- Building Management Systems (BMS)
- Security and access control systems
- Conduct routine inspections of common areas, office spaces, plant rooms, and service areas.
- Monitor facility performance and identify opportunities for operational improvements.
Tenant Relationship Management
- Serve as a primary point of contact for tenant facilities-related enquiries and requests.
- Coordinate and follow up on tenant complaints, service requests, and maintenance issues.
- Conduct tenant engagement activities and satisfaction surveys.
- Support tenant fit-out, renovation, move-in, and move-out activities.
- Ensure tenant works comply with building regulations and safety requirements.
Maintenance Management
- Coordinate preventive and corrective maintenance activities.
- Review maintenance schedules and ensure timely completion of work orders.
- Monitor contractor performance and compliance with service level agreements (SLAs).
- Maintain accurate maintenance records, reports, and asset information.
- Assist in troubleshooting building services issues and implementing corrective actions.
Vendor and Contractor Management
- Supervise external service providers including:
- Cleaning contractors
- Landscaping contractors
- M&E service providers
- Pest control vendors
- Evaluate contractor performance and recommend improvements where necessary.
- Ensure contractors comply with site safety rules and permit-to-work requirements.
- Verify service reports, work completion, and invoices before processing.
Health, Safety & Compliance
- Ensure compliance with local statutory requirements and company policies.
- Support fire safety management, emergency preparedness, and evacuation drills.
- Conduct safety inspections and risk assessments.
- Monitor compliance with occupational safety and health regulations.
- Investigate incidents and implement corrective and preventive actions.
- Maintain records of licences, certifications, and statutory inspections.
Financial & Budget Management
- Assist in preparing annual operating budgets and forecasts.
- Monitor facility-related expenditures and identify cost-saving opportunities.
- Review contractor quotations and support procurement activities.
- Track utility consumption and support sustainability initiatives.
Reporting & Documentation
- Prepare weekly and monthly operational reports.
- Maintain records related to maintenance, incidents, inspections, and compliance activities.
- Analyse facility performance indicators and recommend improvement plans.
- Support audits and client reporting requirements.
Sustainability and Energy Management
- Monitor energy and water consumption.
- Support implementation of sustainability programmes and ESG initiatives.
- Identify opportunities for energy efficiency and waste reduction.
- Promote environmentally responsible practices throughout the facility.
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Preferred Qualifications
Education
- Bachelor's Degree or Diploma in:
- Facilities Management
- Building Services Engineering
- Mechanical Engineering
- Electrical Engineering
- Property Management
- Related discipline
Experience
- 3-5 years of experience in facilities management, property management, or building operations.
- Experience managing tenanted commercial office buildings is preferred.
- Experience working with outsourced service providers and contractors.
Technical Knowledge
- Building M&E systems.
- Fire safety and emergency response procedures.
- Building maintenance planning and execution.
- Building Management Systems (BMS).
- Occupational health and safety regulations.
- Contract and vendor management.
---
Required Competencies
Technical Competencies
- Facilities and asset management
- Preventive maintenance planning
- Building systems troubleshooting
- Compliance management
- Budget monitoring
- Vendor management
Behavioural Competencies
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Problem-solving and analytical skills
- Ability to work under pressure and manage multiple priorities
- Strong organisational and planning capabilities
- Team collaboration and stakeholder management
## Key Performance Indicators (KPIs)
- Tenant satisfaction score
- SLA compliance rate
- Preventive maintenance completion rate
- Response and resolution time for facility issues
- Health and safety compliance score
- Utility consumption efficiency
- Budget adherence
- Contractor performance ratings
- Building operational uptime
---
## Working Conditions
- Standard office working hours with occasional after-hours support.
- Participation in emergency response situations when required.
- Regular site inspections, contractor supervision, and tenant coordination activities.
This version is suitable for Grade A office towers, corporate headquarters, business parks, and managed tenanted office environments. It can also be customised for an IFM (Integrated Facilities Management) contract, CBRE/JLL-style FM operation, or a client-side corporate facilities role.
---
Key Responsibilities
Facilities Operations Management
- Assist in the day-to-day management of building facilities and support services.
- Ensure all building systems and equipment operate efficiently, including:
- HVAC systems
- Electrical systems
- Fire protection systems
- Plumbing and sanitary systems
- Lifts and escalators
- Building Management Systems (BMS)
- Security and access control systems
- Conduct routine inspections of common areas, office spaces, plant rooms, and service areas.
- Monitor facility performance and identify opportunities for operational improvements.
Tenant Relationship Management
- Serve as a primary point of contact for tenant facilities-related enquiries and requests.
- Coordinate and follow up on tenant complaints, service requests, and maintenance issues.
- Conduct tenant engagement activities and satisfaction surveys.
- Support tenant fit-out, renovation, move-in, and move-out activities.
- Ensure tenant works comply with building regulations and safety requirements.
Maintenance Management
- Coordinate preventive and corrective maintenance activities.
- Review maintenance schedules and ensure timely completion of work orders.
- Monitor contractor performance and compliance with service level agreements (SLAs).
- Maintain accurate maintenance records, reports, and asset information.
- Assist in troubleshooting building services issues and implementing corrective actions.
Vendor and Contractor Management
- Supervise external service providers including:
- Cleaning contractors
- Landscaping contractors
- M&E service providers
- Pest control vendors
- Evaluate contractor performance and recommend improvements where necessary.
- Ensure contractors comply with site safety rules and permit-to-work requirements.
- Verify service reports, work completion, and invoices before processing.
Health, Safety & Compliance
- Ensure compliance with local statutory requirements and company policies.
- Support fire safety management, emergency preparedness, and evacuation drills.
- Conduct safety inspections and risk assessments.
- Monitor compliance with occupational safety and health regulations.
- Investigate incidents and implement corrective and preventive actions.
- Maintain records of licences, certifications, and statutory inspections.
Financial & Budget Management
- Assist in preparing annual operating budgets and forecasts.
- Monitor facility-related expenditures and identify cost-saving opportunities.
- Review contractor quotations and support procurement activities.
- Track utility consumption and support sustainability initiatives.
Reporting & Documentation
- Prepare weekly and monthly operational reports.
- Maintain records related to maintenance, incidents, inspections, and compliance activities.
- Analyse facility performance indicators and recommend improvement plans.
- Support audits and client reporting requirements.
Sustainability and Energy Management
- Monitor energy and water consumption.
- Support implementation of sustainability programmes and ESG initiatives.
- Identify opportunities for energy efficiency and waste reduction.
- Promote environmentally responsible practices throughout the facility.
---
Preferred Qualifications
Education
- Bachelor's Degree or Diploma in:
- Facilities Management
- Building Services Engineering
- Mechanical Engineering
- Electrical Engineering
- Property Management
- Related discipline
Experience
- 3-5 years of experience in facilities management, property management, or building operations.
- Experience managing tenanted commercial office buildings is preferred.
- Experience working with outsourced service providers and contractors.
Technical Knowledge
- Building M&E systems.
- Fire safety and emergency response procedures.
- Building maintenance planning and execution.
- Building Management Systems (BMS).
- Occupational health and safety regulations.
- Contract and vendor management.
---
Required Competencies
Technical Competencies
- Facilities and asset management
- Preventive maintenance planning
- Building systems troubleshooting
- Compliance management
- Budget monitoring
- Vendor management
Behavioural Competencies
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Problem-solving and analytical skills
- Ability to work under pressure and manage multiple priorities
- Strong organisational and planning capabilities
- Team collaboration and stakeholder management
## Key Performance Indicators (KPIs)
- Tenant satisfaction score
- SLA compliance rate
- Preventive maintenance completion rate
- Response and resolution time for facility issues
- Health and safety compliance score
- Utility consumption efficiency
- Budget adherence
- Contractor performance ratings
- Building operational uptime
---
## Working Conditions
- Standard office working hours with occasional after-hours support.
- Participation in emergency response situations when required.
- Regular site inspections, contractor supervision, and tenant coordination activities.
This version is suitable for Grade A office towers, corporate headquarters, business parks, and managed tenanted office environments. It can also be customised for an IFM (Integrated Facilities Management) contract, CBRE/JLL-style FM operation, or a client-side corporate facilities role.
Peringatan Penting
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