jobs in Income Insurance Limited

Kerja Sepenuh Masa, Customer Engagement Executive (1 year contract) di Income Insurance Limited - Maukerja

Customer Engagement Executive (1 year contract)

Income Insurance Limited

Sepenuh Masa

Singapore

Kongsi
Simpan

Lokasi Kerja

  • Singapore

Penerangan Kerja

Tanggungjawab

Responsibilities

 JOB DESCRIPTION

  • Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
  • Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
  • Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
  • Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
  • Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.

Requirements

  • Prior experience in complaints management, customer operations, and regulatory support would be preferred.
  • Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
  • Ability to work independently while maintaining accuracy and service quality.

Peringatan Penting

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