- Singapore
Kerja Sepenuh Masa F-B Guest Experience Supervisor, Gaji tinggi SGD 3,800 di HIGH NOTE HOSPITALITY GROUP PTE. LTD. - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions.
High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building.
Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group.
Reports to:
Guest Experience Manager
Employment type:
Full-time, permanent
Location:
Botanic Gardens, Singapore
About the role
The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders.
This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.
What you'll own
Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
Supervise day-to-day operations including service, bar, events as appointed, ensuring quality standards.
Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
Service flow, pace, and recovery when things go wrong
Day-to-day coaching and feedback for the FOH team
Opening and closing checklists, cleanliness, and floor readiness
Wine, beverage, and menu knowledge across the team
Escalation point for guest issues, with authority to make recovery calls in the moment
Daily handover with the kitchen and the Restaurant Manager
Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions
Support purchases ranging from equipment to managing food & beverage stock ordering according to appropriate budget & par levels set and managed according to business needs
Ensure sufficient manpower levels are maintained, with training & development planned, implemented & monitored for all team members; induction and mentorship with continuing development opportunities, supporting their employment & growth journey
Support and follow through the creating and constantly monitoring that standard operating procedures are being upheld and improved upon for further effectiveness. Contribute as required to all external quality assurance audits and action plans
Operational and guest challenges must be investigated and resolved appropriately in a timely manner
All workplace safety and food hygiene regulatory guidelines must be strictly adhered to by all team members, at all times
Monitor & ensure venue adherence to all related licensing laws
Any other duties as assigned
What we're looking for
Essential
Three or more years of FOH experience, with at least one year in a supervisory or senior service role
Genuine warmth, presence, and the instinct to put guests at ease
Ability to lead a team during the pressure of service without losing composure or standards
Strong working English and the confidence to host any table, from a regular to a first-time guest
Right to work in Singapore
Desirable
Experience with SevenRooms or an equivalent reservations platform
Wine knowledge to WSET Level 2 or equivalent practical fluency
Experience in independent or chef-led restaurants, as opposed to large-group chains
Exposure to opening or building a new venue
What we offer
A salary aligned to the Singapore market for senior FOH roles, reviewed annually
Paid leave, public holidays, medical coverage, and parental leave
Staff meals on every shift, and a clear policy on dining at the bistro on your days off
Real career progression. Our group is growing and we are building the leadership group from the inside first
Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire
Direct working relationship with the founders. No layers between you and the people who own the standards
High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building.
Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group.
Reports to:
Guest Experience Manager
Employment type:
Full-time, permanent
Location:
Botanic Gardens, Singapore
About the role
The Guest Experience Supervisor is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders.
This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.
What you'll own
Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
Supervise day-to-day operations including service, bar, events as appointed, ensuring quality standards.
Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
Service flow, pace, and recovery when things go wrong
Day-to-day coaching and feedback for the FOH team
Opening and closing checklists, cleanliness, and floor readiness
Wine, beverage, and menu knowledge across the team
Escalation point for guest issues, with authority to make recovery calls in the moment
Daily handover with the kitchen and the Restaurant Manager
Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions
Support purchases ranging from equipment to managing food & beverage stock ordering according to appropriate budget & par levels set and managed according to business needs
Ensure sufficient manpower levels are maintained, with training & development planned, implemented & monitored for all team members; induction and mentorship with continuing development opportunities, supporting their employment & growth journey
Support and follow through the creating and constantly monitoring that standard operating procedures are being upheld and improved upon for further effectiveness. Contribute as required to all external quality assurance audits and action plans
Operational and guest challenges must be investigated and resolved appropriately in a timely manner
All workplace safety and food hygiene regulatory guidelines must be strictly adhered to by all team members, at all times
Monitor & ensure venue adherence to all related licensing laws
Any other duties as assigned
What we're looking for
Essential
Three or more years of FOH experience, with at least one year in a supervisory or senior service role
Genuine warmth, presence, and the instinct to put guests at ease
Ability to lead a team during the pressure of service without losing composure or standards
Strong working English and the confidence to host any table, from a regular to a first-time guest
Right to work in Singapore
Desirable
Experience with SevenRooms or an equivalent reservations platform
Wine knowledge to WSET Level 2 or equivalent practical fluency
Experience in independent or chef-led restaurants, as opposed to large-group chains
Exposure to opening or building a new venue
What we offer
A salary aligned to the Singapore market for senior FOH roles, reviewed annually
Paid leave, public holidays, medical coverage, and parental leave
Staff meals on every shift, and a clear policy on dining at the bistro on your days off
Real career progression. Our group is growing and we are building the leadership group from the inside first
Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire
Direct working relationship with the founders. No layers between you and the people who own the standards
Peringatan Penting
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