STORE
TIM HORTONS - JURONG POINT
Company Overview
Tim Hortons (Tims) is a beloved Canadian brand founded in 1964, offering premium coffee blends, freshly baked goods, and sandwiches. We are committed to creating a welcoming environment that celebrates diversity and inclusion.
Job Summary
Join Tim Hortons as a Shift Leader and contribute to our exciting brand launch in Singapore by leading store operations, coaching teams, and delivering exceptional customer service in a fast-paced environment.
Responsibilities
Supervise and delegate tasks during shifts to maintain smooth workflows and efficient store operations
Coach employees and provide constructive feedback to build positive employee experiences and foster teamwork
Lead by example to deliver exceptional customer service and create a welcoming store environment
Enforce company policies and standards by coordinating shift schedules, monitoring attendance, and addressing performance issues promptly
Perform operational support tasks including overseeing store cleanliness and organizing stock to ensure readiness
Maintain quality control in food and beverage preparation by conducting regular store inspections and ensuring compliance with regulations
Monitor sales performance and assist the store manager in achieving sales targets
Communicate store updates clearly to facilitate smooth shift handovers and report issues, incidents, or employee concerns to the store manager
Preferred competencies and qualifications
Minimum
3 years’
experience in the service industry with at least
1 year in a supervisory role.
Proven leadership experience in managing teams effectively
Strong interpersonal and communication skills demonstrated through team and customer interactions
Ability to multitask and adapt to change in a fast-paced environment
Willingness to work shifts including weekends and public holidays
Other Information
Tim Member Benefits
5-day work week
Health and medical coverage
Employee meals and discounts
Flexible work arrangements
Career development and progression pathways
Tim Hortons
(Tims)
is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches. We are committed to create a welcoming environment that celebrates diversity and inclusion.