Job Responsibilities
Deliver exceptional food and beverage service by accurately taking orders, serving guests promptly, and ensuring a seamless dining experience.
Provide warm, professional, and attentive service to all guests
Support restaurant operations by assisting with outlet setup, table preparation, and ensuring all equipment, amenities, and service ware are adequately stocked, maintained, and ready prior to service.
Anticipate guests' needs, respond to enquiries efficiently, and provide informed menu recommendations through appropriate suggestive selling and upselling techniques.
Maintain a strong understanding of menu offerings, promotions, ingredients, and preparation methods to effectively assist guests.
Manage restaurant reservations and guest enquiries via telephone and email in a professional and timely manner.
Perform administrative and operational duties as assigned to support the smooth running of the restaurant.
Work collaboratively with team members and other departments to ensure service excellence and guest satisfaction.
Job Requirements
Education & Certification
Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage
Experience
Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization
Other Prerequisites
Possess food hygiene and safety certification
Willing and able to work on shifts, weekends and public holidays
Possess a well-groomed, professional appearance