- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, CRM - CLIENTELING SPECIALIST di Louis Vuitton Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Position
The CRM & Clienteling Specialist supports daily CRM operations and clienteling programs across all client touchpoints. This role is responsible for executing targeted campaigns, maintaining data accuracy, and ensuring personalized interactions that align with our Maison values and luxury standards.
Job responsibilities
- Campaign Execution and Support
Implement CRM campaigns and clienteling initiatives across platforms.
Maintain and update client databases with segmentation criteria.
Support boutique teams in daily CRM tool usage and campaign alignment.
Assist in deploying marketing automation workflows.
Ensure brand-aligned content and messaging.
- Client Data and Insights
Analyze client data and behaviors to refine segmentation.
Prepare operational dashboards and performance reports.
Collaborate with data teams to ensure integrity and accuracy.
Track campaign metrics and suggest optimization strategies.
Support measurement of loyalty and conversion indicators.
- Personalization and Client Care
Contribute to the design of personalized client communications.
Ensure premium client experiences across all touchpoints.
Support tailored follow-ups and post-interaction engagement.
Serve as a liaison between retail and HQ CRM teams.
Monitor feedback and contribute to experience enhancements.
- System and Process Coordination
Ensure correct CRM usage across tools and processes.
Support training sessions for new users or updates.
Coordinate with external vendors when needed.
Maintain compliance with privacy and data policies.
Drive improvements in process and user adoption.
Profile
Key Requirements:
Marketing & Event Management Background: Possesses hands-on experience in planning, coordinating, and executing promotional activities and client-focused events.
Client-Centric Mindset: Genuinely enjoys building interpersonal relationships, networking, and engaging directly with prospective and existing clients.
- Exceptional Communication Skills: Top-tier verbal and written communication skills across all formats.
LOUIS VUITTON
MAISON
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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