- Geylang Southeast (Singapore) Singapore
Kerja Sepenuh Masa Customer Service Executive (Telemarketing) 6 Months Contract, Gaji tinggi SGD 3,500 di EIG DERMAL WELLNESS (S) PTE. LTD. Southeast (Singapore) - Maukerja
Customer Service Executive (Telemarketing) 6 Months Contract
EIG DERMAL WELLNESS (S) PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
To provide effective follow-up and customer service to existing customers by driving appointment bookings, maintaining customer engagement, and ensuring a positive customer experience. The role is also responsible for handling customer enquiries and complaints, providing timely service recovery, and supporting the salon’s customer retention efforts through proactive outbound calls.
Job Responsibilities
Follow up with existing customers via outbound calls.
Contact customers to encourage return visits and book their next appointment.
Schedule, reschedule and confirm appointments.
Handle customer enquiries and provide assistance where required.
Manage customer complaints and provide appropriate service recovery.
Conduct post-service follow-ups to ensure customer satisfaction.
Maintain accurate customer records and call logs.
Work closely with outlet teams to coordinate appointments and resolve customer issues.
You’ll Fit This Role If You:
Enjoy talking to people and are comfortable speaking over the phone.
Are comfortable working one weekend per week.
Are friendly, approachable and customer-focused.
Don’t mind making outbound calls and following up with customers.
Are patient and able to handle customer complaints calmly.
Are good at following up and keeping track of appointments.
Are comfortable working towards appointment booking targets.
Can work independently and as part of a team.
Have basic computer skills.
Have experience in telemarketing or customer service —
beauty/facial industry experience is a plus!
Listed on the Main Board of Bursa Malaysia Securities Berhad since March 2004,
Esthetics International Group (EIG)
is one of the market leaders in the beauty and wellness industry in ASEAN and Hong Kong, with over 31 years’ experience in the Industry. EIG has an extensive distribution network of more than 1,000 independent professional salons across ASEAN and Hong Kong, and owns and operates more than 74 Aster Spring corporate outlets and kiosks in four countries in Malaysia, Singapore, Hong Kong and Thailand.
EIG is the exclusive distributor of
Dermalogica
,
Davines
,
Tisserand, Young Blood and evo
as well as develops and distributes our own Fast Moving Consumer Goods (FMCG) skin care brand,
Clinelle
.
The Group has regional offices in Singapore, Hong Kong, Thailand and Indonesia with the headquarters located in Kuala Lumpur, Malaysia.
EIG Dermal Wellness (S)
Pte Ltd and AsterSpring International (S) Pte. Ltd.
(previously known as Leonard Drake (S) Pte Ltd) are proud to be wholly owned subsidiaries of
EIG Group
. We welcome dynamic candidates to be part of our team.
Job Responsibilities
Follow up with existing customers via outbound calls.
Contact customers to encourage return visits and book their next appointment.
Schedule, reschedule and confirm appointments.
Handle customer enquiries and provide assistance where required.
Manage customer complaints and provide appropriate service recovery.
Conduct post-service follow-ups to ensure customer satisfaction.
Maintain accurate customer records and call logs.
Work closely with outlet teams to coordinate appointments and resolve customer issues.
You’ll Fit This Role If You:
Enjoy talking to people and are comfortable speaking over the phone.
Are comfortable working one weekend per week.
Are friendly, approachable and customer-focused.
Don’t mind making outbound calls and following up with customers.
Are patient and able to handle customer complaints calmly.
Are good at following up and keeping track of appointments.
Are comfortable working towards appointment booking targets.
Can work independently and as part of a team.
Have basic computer skills.
Have experience in telemarketing or customer service —
beauty/facial industry experience is a plus!
Listed on the Main Board of Bursa Malaysia Securities Berhad since March 2004,
Esthetics International Group (EIG)
is one of the market leaders in the beauty and wellness industry in ASEAN and Hong Kong, with over 31 years’ experience in the Industry. EIG has an extensive distribution network of more than 1,000 independent professional salons across ASEAN and Hong Kong, and owns and operates more than 74 Aster Spring corporate outlets and kiosks in four countries in Malaysia, Singapore, Hong Kong and Thailand.
EIG is the exclusive distributor of
Dermalogica
,
Davines
,
Tisserand, Young Blood and evo
as well as develops and distributes our own Fast Moving Consumer Goods (FMCG) skin care brand,
Clinelle
.
The Group has regional offices in Singapore, Hong Kong, Thailand and Indonesia with the headquarters located in Kuala Lumpur, Malaysia.
EIG Dermal Wellness (S)
Pte Ltd and AsterSpring International (S) Pte. Ltd.
(previously known as Leonard Drake (S) Pte Ltd) are proud to be wholly owned subsidiaries of
EIG Group
. We welcome dynamic candidates to be part of our team.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut