Kerja Sepenuh Masa, Customer Service (Contact Centre) | Bank | Contract up to $3800 di Manpower Singapore - Maukerja

Role Overview

To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers' requests
• To successfully cross-sell the Bank's products and services
• To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Job requirement

• Min Diploma or Degree in any field
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Able to commit to Staggered Shift Schedule (with shift allowance)
• Shift pattern (inclusive of weekend and public holidays):
  AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
  PM shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
  1 weekday off, 1 weekend off

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Your Safety and Data Security Matter to Us

ManpowerGroup is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact *************

Please note that your response to this advertisement and subsequent communications with us will constitute informed consent to the collection, use, and disclosure of personal data by Manpower Singapore for recruitment and employment-related purposes, in compliance with the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit: *************