Kerja Separuh Masa, Front of House Staff di ReFormd Group - Maukerja

Shelter by ReFormd

About Shelter by ReFormd

Shelter by ReFormd is a dedicated recovery and wellness space designed to support individuals in their recovery, performance, and overall well-being. The space offers facilities and services aimed at helping customers recover, recharge, and complement their training and active lifestyles in a comfortable and welcoming environment.

Role Overview

As a Front of House Associate at Shelter by ReFormd, you will be responsible for creating a welcoming and professional experience for all guests and members. You will support the day-to-day operations of the facility, assist with customer enquiries and bookings, maintain the presentation of the space, and ensure that front-of-house operations run smoothly.

You will serve as one of the main points of contact for customers and are expected to represent the ReFormd brand in a friendly, attentive, and professional manner.

Key Responsibilities

1. Customer Service & Guest Experience

• Welcome and assist guests, members, and visitors upon arrival.
• Provide friendly and professional customer service throughout each guest's visit.
• Respond to general enquiries regarding Shelter's services, facilities, bookings, promotions, and operating procedures.
• Assist customers with check-ins, registrations, bookings, and other front desk matters.
• Handle customer feedback and escalate issues to the relevant supervisor or manager when necessary.

2. Front Desk & Administrative Duties

• Manage the front desk and ensure smooth daily front-of-house operations.
• Assist with appointment and booking management where required.
• Answer phone calls, WhatsApp messages, or other customer enquiries through designated communication channels.
• Maintain accurate customer, booking, payment, and operational records where applicable.
• Assist with basic administrative tasks assigned by the management team.

3. Payments & Sales Support

• Assist with processing customer payments and transactions where required.
• Provide customers with information on available services, packages, memberships, or promotions.
• Support promotional activities and encourage customers to learn more about relevant services offered by Shelter by ReFormd.
• Ensure transactions and payments are accurately recorded and handled according to company procedures.

4. Facility & Operational Support

• Ensure the reception, common areas, and customer-facing spaces are kept clean, organised, and presentable.
• Conduct routine checks of the facility and report any maintenance, cleanliness, or operational issues.
• Assist with replenishing supplies and maintaining adequate stock levels.
• Support opening and closing procedures according to company guidelines.
• Assist with basic preparation and resetting of spaces between customers or sessions where required.

5. Team & General Support

• Work closely with other Shelter by ReFormd and ReFormd team members to ensure smooth daily operations.
• Support company events, promotions, activations, or other operational activities when required.
• Follow all company policies, safety procedures, service standards, and operational guidelines.
• Perform other reasonable duties assigned by the management team in support of the business.

Requirements

• Friendly, approachable, and service-oriented.
• Good communication and interpersonal skills.
• Comfortable interacting with customers from different backgrounds.
• Responsible, punctual, and able to work independently when required.
• Able to multitask and remain organised in a customer-facing environment.
• Comfortable with basic administrative duties and digital systems.
• Willing to work shifts, including evenings, weekends, and public holidays where required.
• Prior experience in customer service, hospitality, retail, fitness, wellness, or front-of-house operations is advantageous but not essential.

What We Look For

We are looking for someone who is positive, dependable, attentive, and takes pride in delivering a good customer experience. You should be comfortable taking initiative, maintaining a professional environment, and supporting the team wherever needed.

Schedule: Weekday and weekend availability may be required.

Pay: From $12.00 per hour

Benefits:

• Employee assistance programme
• Employee discount
• Flexible schedule
• Gym membership

Location:

• Singapore (Required)

Work Location: In person