Kerja Sepenuh Masa POOL - BILLIARD CENTRE MANAGER, Gaji tinggi SGD 3,000 di CUE GURU PTE. LTD. Central Region (Singapore) - Maukerja

Position Summary

Responsible for the overall daily operations and management of the Pool/Billiard Centre, ensuring excellent customer service, smooth operations, staff performance, cleanliness, safety, and achievement of revenue targets.

Key Responsibilities

• Manage the daily operations of the Pool / Billiard Centre.
• Supervise and schedule staffs including part-time staffs.
• Ensure Pool & Billiard tables, equipment and facilities are properly maintained and in good condition.
• Monitor customer bookings, walk-ins, memberships and table usage.
• Handle customer enquiries, feedback and complaints professionally.
• Manage cash collection, POS transactions and daily sales reconciliation.
• Monitor inventory and control the usage of beverages, food and other supplies, where applicable.
• Ensure the Centre maintains high standards of cleanliness, hygiene and safety.
• Monitor staff attendance, punctuality, grooming and work performance.
• Train and coach staff on customer service and operational procedures.
• Organise promotions, tournaments and customer engagement activities.
• Monitor daily/monthly sales performance and work towards revenue targets.
• Control operating costs and minimise wastage or losses.
• Ensure compliance with company policies and applicable licensing and regulatory requirements.
• Prepare daily operational reports and escalate issues to management.
• Perform other duties reasonably assigned by management.

Requirements

• Minimum 2–3 years of experience in a supervisory or managerial role, preferably in billiard, entertainment, recreation, F&B, club or leisure operations.
• Strong customer service and communication skills.
• Good leadership and staff-management abilities.
• Able to work shifts, weekends and public holidays.
• Basic knowledge of cash handling and POS systems.
• Good problem-solving and conflict-management skills.
• Responsible, proactive and able to work independently.
• Knowledge of billiards / pool is an advantage.