Job
Summary
Manage daily floor operations by coordinating service crew schedules, maintaining cleanliness, managing stock counts, and ensuring compliance with SOPs to deliver excellent customer service.
Responsibilities
Manage floor operations, including welcoming guests, explaining the menu, serving, and maintaining positive customer relations
Plan and coordinate work schedules for full-time and part-time service crew to ensure adequate staffing
Maintain cleanliness of the restaurant floor to meet hygiene standards
Monitor and update stock counts regularly to ensure inventory accuracy
Ensure all utensils, cups, and cutleries are washed, dried, and stored properly to maintain service quality
Conduct routine inspections of service crew cleanliness and grooming standards
Enforce adherence to Standard Operating Procedures (SOPs) among all service crew members