Kerja Sepenuh Masa ROOM DIVISION MANAGER, Gaji tinggi MYR 6,000 di RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT Pahang - Maukerja

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

JOB DESCRIPTION:

1. Front Office

• Oversee daily Front Office operations, including reservations, check-in, check-out and guest relations.
• Ensure efficient room allocation, occupancy management and room inventory control.
• Monitor guest feedback, complaints and service recovery.
• Ensure professional and consistent guest service standards.

2. Housekeeping

• Supervise housekeeping operations to ensure cleanliness and presentation of guest rooms and public areas.
• Ensure rooms are properly inspected and released according to resort standards.
• Monitor room maintenance issues and coordinate with the Engineering Department.
• Control housekeeping supplies, linen, amenities and departmental expenses.

3. Revenue & Financial Management

• Monitor room occupancy, Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).
• Work closely with Sales & Marketing and Reservations to maximise room revenue.
• Monitor departmental budgets, expenses and operational costs.
• Identify opportunities to improve room revenue and operational efficiency.

4. Guest Experience & Service Quality

• Ensure high standards of guest satisfaction and service excellence.
• Handle VIP arrangements, special requests and escalated guest complaints.
• Monitor online reviews and guest feedback.
• Implement service improvement initiatives.

5. Staff Management & Development

• Lead, supervise and evaluate Front Office and Housekeeping teams.
• Prepare staff duty rosters and manpower planning.
• Conduct performance evaluations and identify training needs.
• Ensure staff compliance with resort policies and SOPs.

6. Administration & Reporting

• Prepare monthly operational reports and departmental performance updates.
• Monitor departmental KPIs and operational standards.
• Ensure proper documentation and compliance with resort procedures.

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person