- Jalan Sultan Mizan Zainal Abidin, Kompleks Kerajaan Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Customer Service Representative di Devloit Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Location- EQ Plazza
Position- Customer Support
working hours- Rotational shifts, 5 days working 2 days off
Education- Diploma
Salary- upto RM 3500+KPI rm300+ shift allowances RM 300
Job description:
- Handles and responds to customer enquiries and complaints call, online chat and/or e-mails
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customer
- Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Keeps updated with company procedures and processes
- Shares customer feedback with relevant departments for further improvements
Peringatan Penting
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