Core Responsibilities
Workflow & Operations:
Manage daily shift schedules, assign tasks, delegate workloads, and ensure deadlines and business goals are met.
Team Leadership & Coaching:
Train and onboard new hires, provide continuous performance feedback, and support employee development.
Performance & Compliance:
Monitor work quality and attendance, conduct performance appraisals, and enforce safety regulations and company policies.
Conflict Resolution:
Mediate staff disputes, handle customer escalations, and maintain a positive working environment.
Reporting:
Relay updates, performance records, and operational challenges between frontline staff and senior management.
Key Requirements & Skills
Education:
High school diploma, Nitec, or Diploma; a degree in business or a related field is preferred by some employers.
Experience:
Generally 1 to 3 years of experience in a team leadership or operational role.
Skills:
Strong communication, problem-solving, time management, conflict management, and basic computer/office software proficiency.