About the Role
Our client is a well-established technology company specialising in
data management and cloud solutions
, with a strong APAC presence. They are looking for an experienced Business Analyst to join their Client Services team, focusing on
CRM implementation and enhancement project
. The role will bridge business stakeholders and technical teams to ensure effective CRM solutions and successful project delivery.
Key Responsibilities
Lead
requirements gathering
and stakeholder workshops for CRM projects
Analyse and document
As-Is / To-Be processes, workflows and functional requirements
Prepare BRDs, functional specifications, use cases and process flows
Work with Sales, Marketing, Customer Success and Operations stakeholders to understand business needs
Translate business requirements into clear specifications for developers and solution architects
Support
Microsoft Dynamics 365
configuration, integrations and data migration
Support
UAT, system testing and deployment
, ensuring solutions meet business requirements
Facilitate stakeholder alignment and support user adoption
Requirements
Degree in Computer Science, Information Systems, Engineering or related discipline
Proven experience as a
Business Analyst in CRM projects
Strong skills in
requirements gathering, process mapping and As-Is / To-Be analysis
Hands-on
Microsoft Dynamics 365
experience strongly preferred; Salesforce experience is a plus
Understanding of CRM processes including
lead management, opportunities, customer lifecycle and service workflows
Strong analytical, communication and
stakeholder management
skills
Agile or hybrid project delivery experience is a plus
If you are passionate about technology and meet the above requirements, please don't hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.
Dada Consultants Pte Ltd
Website:
*************
EA License No.: 18S9037
Business Registration Number: 201735941W
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.