Kerja Sepenuh Masa, Convenience Store Manager di XL Retail Federal Territory - Maukerja

Company Description XL Retail Sdn Bhd is a modern retail company dedicated to developing convenience and neighborhood stores across Malaysia. The company focuses on making everyday shopping more convenient, accessible, and enjoyable by offering essential products, fresh items, and everyday value close to local communities. With a strong customer-first approach, XL Retail builds strategic retail partnerships and uses innovative marketing to enhance the shopping experience. The company aims to create retail environments that fit naturally into how people live, shop, and connect. XL Retail’s vision is to be a trusted retail partner for everyday needs, bringing convenience closer to every community.
Role Description The Convenience Store Manager is a full-time, on-site role based in Greater Kuala Lumpur. This role is responsible for overseeing daily store operations, including opening and closing procedures, inventory management, merchandising, and cash handling. The manager leads and schedules store team members, provides coaching and performance feedback, and ensures high standards of customer service and store cleanliness. The role also includes monitoring sales performance, implementing promotional activities, and maintaining compliance with company policies and local regulations. The Convenience Store Manager is expected to act as a role model for safety, security, and professionalism while driving customer satisfaction and store profitability.
Qualifications

• Customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to create a welcoming and responsive store environment.
• Strong Communication skills to lead store teams, coordinate with management, and interact effectively with customers and partners.
• Store Management experience, including staff scheduling, inventory control, merchandising, and cash management.
• Knowledge of Retail Loss Prevention practices to minimize shrinkage, maintain accurate records, and ensure store safety and security.
• Proven leadership abilities, including team supervision, coaching, and conflict resolution.
• Basic numeracy and computer skills for point-of-sale systems, reporting, and stock management.
• Ability to work flexible hours, including weekends, evenings, and public holidays, as needed.
• Previous experience in convenience or retail store operations is preferred; diploma or equivalent education in business, retail management, or a related field is an advantage.