Kerja Sepenuh Masa Restaurant Manager, Gaji tinggi MYR 2,000 di Dokebi Chicken Selangor - Maukerja

KEY RESPONSIBILITIES

Restaurant Operations & Team Leadership

• Oversee the day-to-day operations of the entire restaurant to ensure smooth, efficient, and professional service.
• Lead, motivate, train, and develop restaurant team members.
• Delegate duties effectively and ensure all staff understand their roles and responsibilities.
• Monitor staff performance, attendance, discipline, productivity, and service standards.
• Create a positive, professional, and teamwork-oriented working environment.
• Lead by example with a hands-on approach during daily operations and peak service periods.
• Work closely with management to ensure the restaurant operates according to company standards, SOPs, and business objectives.

Customer Experience & Service Excellence

• Ensure every customer receives a friendly, professional, prompt, and memorable dining experience.
• Maintain high standards of customer service and guest satisfaction.
• Handle customer feedback, enquiries, and complaints professionally and effectively.
• Monitor service quality and identify areas for improvement.
• Ensure food quality, presentation, portion control, and service standards are consistently maintained.
• Build positive customer relationships and encourage repeat visits.

Sales & Business Performance

• Take ownership of the restaurant’s sales, operational performance, and overall business results.
• Drive sales through upselling, promotions, customer engagement, and local marketing initiatives.
• Monitor daily sales and monthly performance reports.
• Identify opportunities to improve sales, efficiency, and profitability.
• Work towards achieving sales targets and business objectives.
• Monitor operational costs and implement measures to minimise unnecessary expenses and wastage.

Staff Development & Training

• Conduct staff training, coaching, and on-the-job development.
• Ensure team members understand company SOPs, service standards, menu knowledge, and operational procedures.
• Provide regular feedback and guidance to improve staff performance.
• Identify training needs and work with management to develop team capabilities.
• Support recruitment and onboarding of new team members when required.

Inventory, Suppliers & Administration

• Monitor inventory, stock levels, supplies, and daily operational requirements.
• Liaise with suppliers, vendors, contractors, and maintenance providers when required.
• Assist with ordering and ensure supplies are available for smooth restaurant operations.
• Monitor stock usage, wastage, and operational costs.
• Plan and manage operational activities within the approved budget.
• Assist in improving systems and processes related to payroll, administration, training, and daily operations.
• Prepare and maintain accurate sales, staff, inventory, and operational reports.

Food Safety & Restaurant Standards

• Ensure the restaurant maintains high standards of cleanliness, hygiene, food safety, and workplace safety.
• Ensure all team members follow company SOPs and food safety requirements.
• Conduct regular checks on Front-of-House and Back-of-House areas.
• Ensure equipment, facilities, and restaurant areas are properly maintained.
• Address operational issues promptly and escalate serious matters to management.

QUALIFICATIONS

• Minimum 1 year of experience in F&B, preferably in a supervisory or management position.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Self-motivated, responsible, organised, and able to take ownership of restaurant operations.
• Able to work under pressure in a fast-paced and dynamic restaurant environment.
• Strong customer service mindset with a passion for hospitality.
• Positive, energetic, and professional personality.
• Hands-on approach with the ability to lead by example.
• Good command of English and Bahasa Malaysia.
• Willing to work shifts, weekends, and public holidays.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Work Location: In person