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Kerja Sepenuh Masa, Data Center Engineer – 24-7 Operations di ByteBridge Johor - Maukerja

Data Center Engineer – 24-7 Operations

ByteBridge

Sepenuh Masa

Johor Bahru, Johor

Kongsi
Simpan

Lokasi Kerja

  • Johor Bahru Johor Malaysia

Penerangan Kerja

Tanggungjawab

Company: ByteBridge Technology

Location: Kulai, Johor, Malaysia

Employment Type: Full-Time Work Arrangement: On-site | 24/7 Rotating Shifts

Job Responsibilities

  • Provide 24/7 on-site break/fix support for data center IT infrastructure.
  • Diagnose, troubleshoot, and resolve hardware failures involving servers, storage, and network equipment.
  • Perform hardware replacement, including hard drives, memory, power supplies, network cards, and other components.
  • Perform rack and stack, equipment installation, structured cabling, and connectivity testing.
  • Respond to incidents and service requests within agreed Service Level Agreements (SLAs).
  • Provide remote hands and smart hands support to customers and remote engineering teams.
  • Conduct hardware diagnostics, equipment health checks, and preventive maintenance.
  • Coordinate with vendors and technical teams for hardware replacement, escalation, and incident resolution.
  • Maintain accurate incident tickets, repair records, inventory updates, and shift handover reports.
  • Ensure compliance with data center safety, security, and operational procedures.

Job Requirements

  • Diploma or Degree in IT, Computer Engineering, Networking, or a related discipline.
  • Minimum 2–4 years of experience in data center operations, IT hardware support, or break/fix maintenance.
  • Hands-on experience troubleshooting and replacing enterprise server, storage, and network hardware.
  • Familiarity with Dell, HPE, Lenovo, Cisco, or other enterprise IT equipment.
  • Basic knowledge of TCP/IP, LAN, fiber optics, and structured cabling.
  • Experience with hardware diagnostics, ticketing systems, and SLA-driven incident management.
  • Ability to troubleshoot independently and follow technical procedures.
  • Good communication, problem-solving, and documentation skills.
  • Willing to work 24/7 rotating shifts, including nights, weekends, and public holidays.
  • Certifications such as CompTIA A+, Network+, CCNA, or relevant hardware certifications are an advantage.

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