Kerja Sepenuh Masa Front Desk, Gaji tinggi MYR 2,300 di Cofreth (M) Federal Territory - Maukerja

Job Requirements:

• Minimum qualification: SPM/Diploma (Hospitality, Business Admin, or related field preferred).
• Previous experience in customer service, hospitality or front desk roles is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality, well-groomed, and customer-oriented.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and handle high visitor traffic.
• Fluent in English.
• Willing to work on weekends, public holidays and shift rotations,

Key Responsibilities

• Greet and welcome shoppers, visitors and tenants in a friendly, courteous and professional manner.
• Provide accurate and up-to-date information on mall facilities, retail outlets, services, promotions, events, operating hours and other relevant matters.
• Attend to customer enquiries in person, by telephone, email and other designated communication channels in a prompt and professional manner.
• Handle customer feedback, requests and complaints professionally, ensuring appropriate follow-up and escalation to the Supervisor or relevant department when necessary.
• Coordinate and process shopping voucher requests and redemptions, including verifying customer eligibility, completing the necessary documentation, maintaining accurate records and liaising with relevant departments or retailers to ensure smooth issuance and redemption.
• Maintain the front desk and customer service area in a clean, neat, organised and presentable condition at all times.
• Coordinate with Security, Housekeeping, Maintenance and other relevant departments to address customer enquiries, service requests and operational matters promptly and effectively.
• Manage lost and found items in accordance with established procedures, including proper recording, safekeeping, verification and return of items to their rightful owners.
• Assist customers with general mall services, directions, facilities, amenities, accessibility and other enquiries.
• Record customer feedback, enquiries, complaints and service requests accurately, and assist in preparing daily or periodic reports for management.
• Support general administrative duties, including filing, data entry, documentation, record maintenance and other related tasks as required.
• Assist in promoting and supporting mall activities, events, campaigns, promotions and customer service initiatives when required.
• Follow all established safety, security and emergency procedures, and provide appropriate assistance and guidance to shoppers, visitors and tenants during emergency situations.
• Maintain a high standard of customer service, professionalism, courtesy and confidentiality at all times.
• Perform any other duties and responsibilities as assigned by the Supervisor or Management from time to time.

Job Types: Full-time, Contract

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person